# Cant remote access not finding server **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [November 1, 2019, 4:18pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270 "2019-11-01T16:18:53Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 1, 2019, 4:18pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/1 "2019-11-01T16:18:53Z")
Server Version#:Latest Player Version#:Latest I have just joined Plex and subscribed to a monthly Plex Pass, i have the server installed on a Dell laptop, my media opens ok on laptop and also on my LG smart TV, locally, the problem i am having is when trying to access remotely on my android phone the Plex app is not finding the server either locally or remotely, i am using a new sky router with the UPnP is on and showing the ports 32400 Internal and 23518 external ports seem to be set up ok, i have even tried using manual port forwarding and this dose not work either. Signing in to the Plex android app does not find the server which i am also signed in to. Any ideas anyone ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 1, 2019, 4:34pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/2 "2019-11-01T16:34:49Z")
disable upnp and setup a manual port forward. set your laptop as a static IP. get port 32400 setup go to [canyouseeme.org](http://canyouseeme.org) and test port 32400 for success. ---
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 1, 2019, 5:22pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/3 "2019-11-01T17:22:49Z")
Thanks for the quick reply, i have laptop ip reserved is this sufficient or would it be better setting as static? Kind regards Steve Crownson ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [November 1, 2019, 5:53pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/4 "2019-11-01T17:53:41Z")
6 one way, half a dozen the other… as long as your IP doesn’t change you should be good. ---
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 1, 2019, 6:06pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/5 "2019-11-01T18:06:58Z")
Ok thanks for the info will give a go Kind regards Steve Crownson ---
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 1, 2019, 8:52pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/6 "2019-11-01T20:52:45Z")
No go I’m afraid… Set up manual port forwarding 32400…used canyouseeme on mobile which can see port, but plex app still not seeing it… Kind regards Steve Crownson ---
**Author:** ![dalykevinj\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@dalykevinj\_gmail.com](https://forums.plex.tv/u/dalykevinj_gmail.com)\ **Post date:** [November 1, 2019, 10:13pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/7 "2019-11-01T22:13:59Z")
Is your laptop hardwire or wireless? ---
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 2, 2019, 5:19am UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/8 "2019-11-02T05:19:26Z")
Wireless. Kind regards Steve Crownson ---
**Author:** ![dalykevinj\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@dalykevinj\_gmail.com](https://forums.plex.tv/u/dalykevinj_gmail.com)\ **Post date:** [November 2, 2019, 3:33pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/9 "2019-11-02T15:33:48Z")
Have you tried hardware your laptop, with a static IP? ---
**Author:** ![dalykevinj\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/d/a5b964/32.png) [@dalykevinj\_gmail.com](https://forums.plex.tv/u/dalykevinj_gmail.com)\ **Post date:** [November 2, 2019, 3:34pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/10 "2019-11-02T15:34:57Z")
Sorry, hard wire your laptop. ---
**Author:** ![SteveCrownson](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@SteveCrownson](https://forums.plex.tv/u/SteveCrownson)\ **Post date:** [November 2, 2019, 3:46pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/11 "2019-11-02T15:46:08Z")
Yep… Tried hardwired and have IP reserved… Port visible on local network but not outside…? Kind regards Steve Crownson ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 30, 2020, 4:18pm UTC](https://forums.plex.tv/t/cant-remote-access-not-finding-server/484270/12 "2020-01-30T16:18:59Z")
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