# Can't Reset Password nor Update Password **URL:** \ **Category:** General Discussions\ **Created:** [August 24, 2022, 7:17pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323 "2022-08-24T19:17:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 7:17pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/1 "2022-08-24T19:17:29Z")
If I try to update my email address I get an “Unknown Error”. If I try to verify my email address, it does not go to a verify email address password email. It goes to a reset password email. If I try to reset my password using the link, it just sends me another email saying to reset my password. It is a circular loop. So, I can not verify the email on file, change my email address nor reset my password. ---
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 8:13pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/2 "2022-08-24T20:13:28Z")
I think it is great that PLEX has NO tech support. Why am I paying subscriber when I cannot get technical help? This whole thing is probably tied to the data breach and PLEX has messed up email verification by tying it to password reset that obvious is not working. I am not impressed. I will cancel my acct if I don’t get help within 48 hrs. This is pathetic. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 8:27pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/3 "2022-08-24T20:27:32Z")
Sorry, both as you clearly knows, we are currently swamped helping people to reset their passwords, as well as claiming their servers again What you are seen, is most likely a symptom of our servers currently taking a heavy load, so the best I can suggest for now, is that you wait until tomorrow to try and change your email ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 8:29pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/4 "2022-08-24T20:29:01Z")
> [@Starcaster991](#): > > If I try to reset my password Use this instead, to take out emails from the question [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) ![image](https://global.discourse-cdn.com/plex/original/4X/3/f/f/3ff97193a8cc50638c186b0ff9e8d97842db66dc.png) ---
**Author:** ![terag1e](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@terag1e](https://forums.plex.tv/u/terag1e)\ **Post date:** [August 24, 2022, 8:38pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/5 "2022-08-24T20:38:31Z")
And when I do that - all I get is Invalid password. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 8:45pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/6 "2022-08-24T20:45:16Z")
Is the password 8 characters long as a minimum, and not the same as you used before? ---
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 8:51pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/7 "2022-08-24T20:51:53Z")
Does not work. It always says passwords must match in red, even though they do, and the updated password cannot be saved. And yes, it is 8 characters and has not been used before. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 8:59pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/8 "2022-08-24T20:59:51Z")
See DM with a link I just send you ---
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 9:00pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/9 "2022-08-24T21:00:53Z")
I used the link… ---
**Author:** ![terag1e](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@terag1e](https://forums.plex.tv/u/terag1e)\ **Post date:** [August 24, 2022, 9:01pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/10 "2022-08-24T21:01:55Z")
Agreed. This is the same behavior I have been seeing all day long. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 9:02pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/11 "2022-08-24T21:02:20Z")
> [@Starcaster991](#): > > I used the link… And ? ---
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 9:03pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/12 "2022-08-24T21:03:10Z")
Both my password and email have been updated. Thank you! ---
**Author:** ![terag1e](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@terag1e](https://forums.plex.tv/u/terag1e)\ **Post date:** [August 24, 2022, 9:04pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/13 "2022-08-24T21:04:12Z")
dane22 - May I also get that link? Would be greatly appreciated. ---
**Author:** ![rrgag](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rrgag](https://forums.plex.tv/u/rrgag)\ **Post date:** [August 24, 2022, 9:08pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/14 "2022-08-24T21:08:58Z")
So why can’t we all get the link? I am having the same issues. I reset the password, then go and use it and Plex says invalid password. ---
**Author:** ![terag1e](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@terag1e](https://forums.plex.tv/u/terag1e)\ **Post date:** [August 24, 2022, 9:09pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/15 "2022-08-24T21:09:50Z")
My guess is the link is user specific. ---
**Author:** ![rrgag](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rrgag](https://forums.plex.tv/u/rrgag)\ **Post date:** [August 24, 2022, 9:10pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/16 "2022-08-24T21:10:40Z")
Most likely, so frustrated. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 9:12pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/17 "2022-08-24T21:12:09Z")
Inbound DM, and you are correct, they are User specific, so a manual process from me ---
**Author:** ![Starcaster991](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Starcaster991](https://forums.plex.tv/u/Starcaster991)\ **Post date:** [August 24, 2022, 9:12pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/18 "2022-08-24T21:12:17Z")
I guess link is the user specific. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 9:13pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/19 "2022-08-24T21:13:40Z")
DM send with link ---
**Author:** ![rrgag](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rrgag](https://forums.plex.tv/u/rrgag)\ **Post date:** [August 24, 2022, 9:17pm UTC](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323/20 "2022-08-24T21:17:48Z")
Thank you., I used it and had success in changing the PW. However, my old account seems to be gone, the account that was jsut reset appeared new this morning. Not sure why, but I can log in to plex, but of course my server and content is missing. Not sure how to reclaim, as I hear people talkning about… [Next page](https://forums.plex.tv/t/cant-reset-password-nor-update-password/806323.md?page=2)