# Can't reset password **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [August 24, 2022, 6:02am UTC](https://forums.plex.tv/t/cant-reset-password/805729 "2022-08-24T06:02:27Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![ipalm](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ipalm](https://forums.plex.tv/u/ipalm)\ **Post date:** [August 24, 2022, 6:02am UTC](https://forums.plex.tv/t/cant-reset-password/805729/1 "2022-08-24T06:02:28Z")
“The token is invalid, please request a new one.” Tried four times. ---
**Author:** ![Mathieu1](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Mathieu1](https://forums.plex.tv/u/Mathieu1)\ **Post date:** [August 24, 2022, 6:10am UTC](https://forums.plex.tv/t/cant-reset-password/805729/2 "2022-08-24T06:10:51Z")
Yes , me too , the password reset not working this morning !!! ---
**Author:** ![20cent](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/20cent/32/248695_2.png) [@20cent](https://forums.plex.tv/u/20cent)\ **Post date:** [August 24, 2022, 6:11am UTC](https://forums.plex.tv/t/cant-reset-password/805729/3 "2022-08-24T06:11:33Z")
same here. requesting another reset won’t even send a new email after first unsuccessful try. ---
**Author:** ![dave\_garratt](https://avatars.discourse-cdn.com/v4/letter/d/a183cd/32.png) [@dave\_garratt](https://forums.plex.tv/u/dave_garratt)\ **Post date:** [August 24, 2022, 6:15am UTC](https://forums.plex.tv/t/cant-reset-password/805729/4 "2022-08-24T06:15:53Z")
Ditto - no password reset email ☹ ---
**Author:** ![ffhjansen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ffhjansen/32/9693_2.png) [@ffhjansen](https://forums.plex.tv/u/ffhjansen)\ **Post date:** [August 24, 2022, 6:16am UTC](https://forums.plex.tv/t/cant-reset-password/805729/5 "2022-08-24T06:16:25Z")
> [@20cent](#): > > requesting another rese Same issue here. Maybe there are to many requests because of the breach email? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [August 24, 2022, 6:24am UTC](https://forums.plex.tv/t/cant-reset-password/805729/6 "2022-08-24T06:24:15Z")
Tried twice but never received the email with the reset link ---
**Author:** ![20cent](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/20cent/32/248695_2.png) [@20cent](https://forums.plex.tv/u/20cent)\ **Post date:** [August 24, 2022, 6:28am UTC](https://forums.plex.tv/t/cant-reset-password/805729/7 "2022-08-24T06:28:42Z")
Yes, email bombed by reset requests now 😆 token still invalid though. Let’s wait for the dust to settle. ---
**Author:** ![MindTooth](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mindtooth/32/22093_2.png) [@MindTooth](https://forums.plex.tv/u/MindTooth)\ **Post date:** [August 24, 2022, 6:32am UTC](https://forums.plex.tv/t/cant-reset-password/805729/8 "2022-08-24T06:32:09Z")
Started to received the emails now. But the reset password page does not refresh after I pressed update password the first time. And in panic I press the button a second time, but then it complains about invalid token. However, the password is updated with the new password. ---
**Author:** ![kanujunkie](https://avatars.discourse-cdn.com/v4/letter/k/c77e96/32.png) [@kanujunkie](https://forums.plex.tv/u/kanujunkie)\ **Post date:** [August 24, 2022, 6:33am UTC](https://forums.plex.tv/t/cant-reset-password/805729/9 "2022-08-24T06:33:03Z")
Same goes for 2fa, can’t do anything with that either, guess this data breach did more than thought or it being bombarded with password resets and can’t cope ---
**Author:** ![einunheimlicherKOMPLEX](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/einunheimlicherkomplex/32/84636_2.png) [@einunheimlicherKOMPLEX](https://forums.plex.tv/u/einunheimlicherKOMPLEX)\ **Post date:** [August 24, 2022, 6:36am UTC](https://forums.plex.tv/t/cant-reset-password/805729/10 "2022-08-24T06:36:35Z")
I had some hard times too resetting the password. Even when I got the “token” warning it worked in the end. ---
**Author:** ![davelister469](https://avatars.discourse-cdn.com/v4/letter/d/bc79bd/32.png) [@davelister469](https://forums.plex.tv/u/davelister469)\ **Post date:** [August 24, 2022, 6:46am UTC](https://forums.plex.tv/t/cant-reset-password/805729/11 "2022-08-24T06:46:54Z")
I finally got it to work as well. After getting token error from clicking the “Update password” button twice due to thinking nothing happened the first time, I exercised some patience. The password reset page gave the message “Internal Server Error. Something went wrong on our end” after about 30 seconds or so, then I got the email saying the password was changed. After that I was able to log in with the new password ok. ---
**Author:** ![ipalm](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ipalm](https://forums.plex.tv/u/ipalm)\ **Post date:** [August 24, 2022, 7:18am UTC](https://forums.plex.tv/t/cant-reset-password/805729/12 "2022-08-24T07:18:03Z")
Yeah, everybody who got the token error, go and try your new password, it looks like mine works. ---
**Author:** ![mm98](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mm98/32/173608_2.png) [@mm98](https://forums.plex.tv/u/mm98)\ **Post date:** [August 24, 2022, 7:28am UTC](https://forums.plex.tv/t/cant-reset-password/805729/13 "2022-08-24T07:28:21Z")
This error message is very misleading. Most of the time, the password **IS** changed. When the change is successfull, the reset password link isn’t valid anymore (token expired). This is the reason you get the error message: `The token is invalid`. You’ll have to request a new password reset (which isn’t needed most of the time). ---
**Author:** ![michaelGregoire](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michaelgregoire/32/254652_2.png) [@michaelGregoire](https://forums.plex.tv/u/michaelGregoire)\ **Post date:** [August 24, 2022, 10:41am UTC](https://forums.plex.tv/t/cant-reset-password/805729/14 "2022-08-24T10:41:55Z")
Maybe next time you send out an email requesting to reset our passwords, you make sure your domain is on solid footing. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 22, 2022, 10:42am UTC](https://forums.plex.tv/t/cant-reset-password/805729/15 "2022-11-22T10:42:09Z")
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