# Can't setup new plex media server

**URL:** <https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 22, 2022, 1:06pm UTC](https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001 "2022-03-22T13:06:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kobreo](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@Kobreo](https://forums.plex.tv/u/Kobreo)\
**Post date:** [March 22, 2022, 1:06pm UTC](https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001/1 "2022-03-22T13:06:59Z")

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Server Version#: 4.77.3  
Player Version#: 4.77.3

I got a new PC and installed plex media server on it, but I can’t seem to set it up as the media server, it’s still looking for my old PC which I no longer have access to… Now when I click on the “+ Your Media” button on the left panel to add media, it asks me to download Plex Media Server but I am already using exactly that… The interface also seems to have much less buttons than before, can someone please advise how I can do a complete reset on my account with my new PC?

Thanks!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 22, 2022, 1:33pm UTC](https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001/2 "2022-03-22T13:33:58Z")

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> [@Kobreo](#):
>
> how I can do a complete reset on my account

Don’t do that. It is unnecessary and will bring more trouble than good.

Start with removing the old server from your account here: [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms)

Then perform this procedure (to the letter): [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)  
When doing this, make sure you are using a standard web browser and not some hacked version which suppresses parts of web apps, like Brave etc.  
Disable any web browser add-ins  
disable any VPN software.  
Make sure the `hosts` file of your machine has no Plex-related entries in it.

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**Author:** ![Kobreo](https://avatars.discourse-cdn.com/v4/letter/k/ed8c4c/32.png) [@Kobreo](https://forums.plex.tv/u/Kobreo)\
**Post date:** [March 23, 2022, 12:17pm UTC](https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001/3 "2022-03-23T12:17:45Z")

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That worked, thank you very much for your help!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 21, 2022, 12:18pm UTC](https://forums.plex.tv/t/cant-setup-new-plex-media-server/782001/4 "2022-06-21T12:18:17Z")

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