# Cant transcode video - ERROR Occured **URL:** \ **Category:** Plex Media Server\ **Tags:** server-unraid, android-tv\ **Created:** [December 2, 2025, 7:05pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134 "2025-12-02T19:05:39Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 9, 2025, 6:00pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/21 "2025-12-09T18:00:35Z")
Apologies, I didn’t know you have a Nvidia GPU for other things. I’ve seen cases where unsuspecting folks load everything they saw on YouTube in hopes it would work without, unfortunately, understanding what’s happening. For this case, 1. You have the iGPU 2. It is a RaptorLake 3. PMS is seeing it. 4. The container is running in Privileged mode. (Important) The only thing left I can think of 1. Stop the container 2. Go to where `Plex Media Server` is (under /config) 3. Remove the `Drivers` directory and the `Codecs` directory. 4. Start the container again. 5. PMS will download the drivers and codecs again as you start transcoding. ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [December 10, 2025, 4:09pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/22 "2025-12-10T16:09:48Z")
Did this as also removed apps Intel CPU top and GPU statistics still same error I don’t know where to check those transcoder settings/debugging info ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [December 14, 2025, 11:10pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/23 "2025-12-14T23:10:19Z")
I’ve replaced motherboard on my unraid construction - now Asus x790 Proart issue persists. Removed secondary gpu also, removed NVIDIA driversa also. But… when i force lower quality to phone it works… to TV its not… ![image](https://global.discourse-cdn.com/plex/original/4X/7/3/c/73c7214aab3f8a52831a0c34e933b522f6b3f6ad.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 14, 2025, 11:25pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/24 "2025-12-14T23:25:00Z")
[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ZIP file please which captures it failing? ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [December 14, 2025, 11:26pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/25 "2025-12-14T23:26:43Z")
debug level enabled or verbose ? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 14, 2025, 11:28pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/26 "2025-12-14T23:28:42Z")
DEBUG on, VERBOSE off please ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [December 14, 2025, 11:50pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/27 "2025-12-14T23:50:40Z")
working hw on phone ![image](https://global.discourse-cdn.com/plex/original/4X/1/c/c/1ccee97a9b0c9393863f1d3c7611de7d8ea88770.jpeg) and ![image](https://global.discourse-cdn.com/plex/original/4X/0/0/1/0017b55bba04317a6d88157547a3a848f45c683f.jpeg) and log: [Plex Media Server Logs\_2025-12-15\_00-36-44.zip](https://forums.plex.tv/uploads/short-url/lGGE2MfJ5JyzfDSRaTEn6bG8qHq.zip) (1.1 MB) ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [December 14, 2025, 11:51pm UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/28 "2025-12-14T23:51:47Z")
Ok….. THIS WAS MY BAD. I didn’t noticed that on tv video qualoity is set to maximum and it wasnt trying to transcode but just forcing 4K. After adapting to fullHD it started working as it should ![IMG_20251215_003908.dng_compressed](https://global.discourse-cdn.com/plex/original/4X/5/6/d/56d009eda7465a9d020663365e6fc8568bb3101d.jpeg) ---
**Author:** ![jach0o](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@jach0o](https://forums.plex.tv/u/jach0o)\ **Post date:** [March 2, 2026, 12:01am UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/29 "2026-03-02T00:01:43Z")
Again got this issue, but settings are correct. May I ask to revise log again ? [Plex Media Server Logs\_2026-03-02\_00-59-27.zip](https://forums.plex.tv/uploads/short-url/i5FL3U53ZIBCGZzZdhxbZnHRNqI.zip) (4.5 MB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 31, 2026, 12:01am UTC](https://forums.plex.tv/t/cant-transcode-video-error-occured/934134/30 "2026-05-31T00:01:55Z")
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