# Can't Update Plex Media Server

**URL:** <https://forums.plex.tv/t/cant-update-plex-media-server/627751>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [August 27, 2020, 6:06pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751 "2020-08-27T18:06:46Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![constructionoflight](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@constructionoflight](https://forums.plex.tv/u/constructionoflight)\
**Post date:** [August 27, 2020, 6:06pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/1 "2020-08-27T18:06:47Z")

</div>

Server Version#: 1.20.1.3252  
Player Version#: 4.41.1

I have been unable to install server updates for some time. Whenever I try, I get as far as the “Grab a cup of tea” page, and it stays there. If I hit Retry, it loads up the same old version again, asking me to update. How do I update Plex at this point?

---

<div class="post-metadata">

**Author:** ![alexandre](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alexandre/32/308407_2.png) [@alexandre](https://forums.plex.tv/u/alexandre)\
**Post date:** [August 27, 2020, 6:09pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/2 "2020-08-27T18:09:33Z")

</div>

On which device is your server installed?

---

<div class="post-metadata">

**Author:** ![constructionoflight](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@constructionoflight](https://forums.plex.tv/u/constructionoflight)\
**Post date:** [August 27, 2020, 6:10pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/3 "2020-08-27T18:10:21Z")

</div>

Win10 desktop PC.

---

<div class="post-metadata">

**Author:** ![alexandre](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alexandre/32/308407_2.png) [@alexandre](https://forums.plex.tv/u/alexandre)\
**Post date:** [August 27, 2020, 6:11pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/4 "2020-08-27T18:11:49Z")

</div>

Normally you should stop your server and download the new software and just install it  
[https://www.plex.tv/en-gb/media-server-downloads/](https://www.plex.tv/en-gb/media-server-downloads/)  
but in your first post you said your server version is 1.20.1.3252 that’s the latest one …

---

<div class="post-metadata">

**Author:** ![constructionoflight](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@constructionoflight](https://forums.plex.tv/u/constructionoflight)\
**Post date:** [August 27, 2020, 6:17pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/5 "2020-08-27T18:17:44Z")

</div>

Sorry, that was a mis-paste - I must have copied the wrong text. It was 1.19.x.xxxx.

Your solution worked though, so thanks!

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [August 28, 2020, 5:46am UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/6 "2020-08-28T05:46:08Z")

</div>

Did you move the location of your Plex data folder away from the default?

---

<div class="post-metadata">

**Author:** ![constructionoflight](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@constructionoflight](https://forums.plex.tv/u/constructionoflight)\
**Post date:** [August 28, 2020, 2:07pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/7 "2020-08-28T14:07:40Z")

</div>

Nope, one day I went to update and it kept looping through the two views indefinitely. I guess the installation got corrupted or stuck in a loop somehow.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 26, 2020, 2:07pm UTC](https://forums.plex.tv/t/cant-update-plex-media-server/627751/8 "2020-11-26T14:07:58Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.