Can't view new 4k videos

roku

#1

Hi, I have been trying to watch movies on my roku player but for some reason I can’t see the video, its either green or grey screen. I can hear and see the subtitle.

Anyone have same issue?


#2

bump…


#3

Nice, no one going to reply? how do I one a response from dev here.

all the logs were sent via ROKU


#4

You might want to check out this Roku support site. Your TV might need additional configuration to get 4k HDR content to display correctly. https://support.roku.com/article/235168467-how-do-i-set-up-my-roku-streaming-player-for-4k-hdr-streaming-#!

Many TVs that support HDR do not enable HDR by default.


#5

I already went through this article, the fact that everything is working pretty good except leads me to decide that its a plex issue.

I can watch crystal clear on emby, there is no issue from roku side.


#6

Is your 4K movie playback transcoding? As a test, you can also try forcing direct play via video playback options and see if that improves the video playback.


#7

its working fine with trans coding but green screen with direct play.


#8

Do you mind private messaging me a sample of your video?


#9

do you still need to see the video? I was busy with job and didnt had time to check. the problem is still there.