# Cert stuck -- need reset pls

**URL:** https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896
**Category:** Plex Media Server
**Tags:** server-mac
**Created:** [May 17, 2026, 10:56pm UTC](https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896 "2026-05-17T22:56:49Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![tva90038](https://avatars.discourse-cdn.com/v4/letter/t/f9ae1b/32.png) [@tva90038](https://forums.plex.tv/u/tva90038)
#### Post date: [May 17, 2026, 10:56pm UTC](https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896/1 "2026-05-17T22:56:49Z")

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Server Version#: 1.43.2.10687-563d026ea  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

machineIdentifier=“c5d9008db5ed38b408fd1d6f736f5604733d03b0”

Server has been stuck/rate-limited trying to fetch a new cert for 70+ hours.

Please advise on how to proceed.

Thanks.

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### Author: ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [May 18, 2026, 9:08am UTC](https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896/2 "2026-05-18T09:08:17Z")

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Please stop and restart your server now.

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### Author: ![tva90038](https://avatars.discourse-cdn.com/v4/letter/t/f9ae1b/32.png) [@tva90038](https://forums.plex.tv/u/tva90038)
#### Post date: [May 18, 2026, 11:26am UTC](https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896/3 "2026-05-18T11:26:45Z")

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Thanks – all good.

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### Author: ![kyle\_harrison27](https://avatars.discourse-cdn.com/v4/letter/k/a698b9/32.png) [@kyle\_harrison27](https://forums.plex.tv/u/kyle_harrison27)
#### Post date: [May 18, 2026, 11:31am UTC](https://forums.plex.tv/t/cert-stuck-need-reset-pls/938896/4 "2026-05-18T11:31:39Z")

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Can I ask for a server reset also please? @OttoKerner

[mod edit: Please stop and restart your server now.]

Excellent working, thank you