# Certain files refuse to play

**URL:** <https://forums.plex.tv/t/certain-files-refuse-to-play/887874>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 10, 2024, 8:39pm UTC](https://forums.plex.tv/t/certain-files-refuse-to-play/887874 "2024-09-10T20:39:18Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\
**Post date:** [September 11, 2024, 8:41am UTC](https://forums.plex.tv/t/certain-files-refuse-to-play/887874/4 "2024-09-11T08:41:22Z")

</div>

```auto
Sep 11, 2024 08:15:00.000 [140050110675768] ERROR - [Req#41f201/Transcode/zouaiv2abu02lo6e9i3xolzs/ad10d797-d376-4a00-bbde-dddcef2d4614] [eac3_eae @ 0x7f74ae156700] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-fc71753a-58d3-4166-bcef-d10feae89cbd/EasyAudioEncoder/Convert to WAV (to 8ch or less)/zouaiv2abu02lo6e9i3xolzs_22418-0-16.wav'
Sep 11, 2024 08:15:00.001 [140050110675768] ERROR - [Req#41f203/Transcode/zouaiv2abu02lo6e9i3xolzs/ad10d797-d376-4a00-bbde-dddcef2d4614] [eac3_eae @ 0x7f74ae156700] error reading output: -5 (I/O error)
Sep 11, 2024 08:15:00.002 [140050110675768] ERROR - [Req#41f204/Transcode/zouaiv2abu02lo6e9i3xolzs/ad10d797-d376-4a00-bbde-dddcef2d4614] Error while decoding stream #0:1: I/O error

```

Maybe try this: [TrueHD not loading/infinite buffering - #7 by plumptree](https://forums.plex.tv/t/truehd-not-loading-infinite-buffering/864697/7)

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