# Certificate Reset Needed

**URL:** https://forums.plex.tv/t/certificate-reset-needed/853753
**Category:** Remote Access
**Tags:** server-nvidia-shield, server-qnap
**Created:** [September 15, 2023, 7:19pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753 "2023-09-15T19:19:07Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![kodi\_watpor\_com](https://avatars.discourse-cdn.com/v4/letter/k/dbc845/32.png) [@kodi\_watpor\_com](https://forums.plex.tv/u/kodi_watpor_com)
#### Post date: [September 15, 2023, 7:19pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753/1 "2023-09-15T19:19:07Z")

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Server Version#: 1.32.5.7349 (QNAP) 1.32.5.7431 (nVidia Shield)

I have two servers, both reporting certificate errors when connecting direct and are unable to connect securely remotely.

Could someone please reset the certificates?

Thanks in advance!

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### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [September 15, 2023, 7:24pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753/2 "2023-09-15T19:24:11Z")

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Done though they looked fine.

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### Author: ![kodi\_watpor\_com](https://avatars.discourse-cdn.com/v4/letter/k/dbc845/32.png) [@kodi\_watpor\_com](https://forums.plex.tv/u/kodi_watpor_com)
#### Post date: [September 15, 2023, 7:51pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753/3 "2023-09-15T19:51:52Z")

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Thanks, I’ve restarted the server but I’m still getting the error message “certificate name does not match input”. Is there anything more I need to do?

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [September 15, 2023, 10:01pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753/4 "2023-09-15T22:01:18Z")

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Need DEBUG logs zip file to see the actual errors.

This might be a case of:

1. Player / client needs a restart
2. Custom cert not correctly installed

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [December 15, 2023, 11:36pm UTC](https://forums.plex.tv/t/certificate-reset-needed/853753/7 "2023-12-15T23:36:57Z")

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