# Certificate Reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 13, 2021, 6:49am UTC](https://forums.plex.tv/t/certificate-reset/742907 "2021-09-13T06:49:43Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Superelite\_30](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@Superelite\_30](https://forums.plex.tv/u/Superelite_30)\ **Post date:** [September 13, 2021, 6:49am UTC](https://forums.plex.tv/t/certificate-reset/742907/1 "2021-09-13T06:49:43Z")
Server Version#: 1.24.2.4973 Trying to get my new Plex server up and working, however I can only access it in the Plex for Windows app, and not the web app. The web app says that it couldn’t connect to my server securely, and I’m thinking this has something to do with the certificate, because when I look into the console and sort by errors, there’s a lot of Error 429. If a Plex staff member could reset my certificate, that’d be greatly appreciated! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 13, 2021, 7:00am UTC](https://forums.plex.tv/t/certificate-reset/742907/2 "2021-09-13T07:00:46Z")
Please join thread here which all have been using. (keeping everyone together) Repost please there. > [@Plex Employee to Reset Server Certificate? "API rate limit exceeded" error](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763): > > My Plex Media Server is crashing once or twice a day. It seems like I am having the same issue as the [person noted here](https://www.reddit.com/r/PleX/comments/n7t9ki/secure_connection_doesnt_work_despite_being_set/). Can a Plex Employee check out the log details below, and let me know if I am having an issue with my server certificate? May 14, 2021 02:56:03.473 [15996] DEBUG - CERT: Forcing refresh. May 14, 2021 02:56:03.476 [15996] DEBUG - CERT: Existing certificate was not issued by the intermediate on disk, fetching a new one. May 14, 2021 02:56:03.476 [15996] DEBUG - HTTP requesti… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 13, 2021, 7:01am UTC](https://forums.plex.tv/t/certificate-reset/742907/3 "2021-09-13T07:01:19Z")