# Certificates bug

**URL:** <https://forums.plex.tv/t/certificates-bug/945668>\
**Category:** Plex Labs\
**Tags:** plexamp, plexdash\
**Created:** [November 7, 2026, 5:18pm UTC](https://forums.plex.tv/t/certificates-bug/945668 "2026-11-07T17:18:20Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ShaunPryszlak](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@ShaunPryszlak](https://forums.plex.tv/u/ShaunPryszlak)\
**Post date:** [November 7, 2026, 5:18pm UTC](https://forums.plex.tv/t/certificates-bug/945668/1 "2026-11-07T17:18:21Z")

</div>

I set up a new Plex server with Docker. Everything works fine except android 'amp and 'dash. They see the server but no libraries. ChatGPT talked me through debugging and said. Beta seems to work for 'amp, but I can’t find a beta for 'dash.

**Android Plex Dash fails to connect because it rejects the Plex server’s HTTPS certificate.**

Dash discovers the server name but shows no libraries or activity. The [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) repeatedly show:

```auto
CERT: incomplete TLS handshake … tlsv1 alert unknown ca

```

Affected: **Dash 2.1.1 and Plexamp 4.12.4 on Android**. Plex Web on the same phone and Dash on iPad work.

Plex acknowledged a Plexamp compatibility issue following changes to Let’s Encrypt’s root/intermediate certificates. **Installing the newer Plexamp beta fixed Plexamp for you.** Dash appears to have the same issue, though that hasn’t been officially confirmed.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 7, 2026, 5:22pm UTC](https://forums.plex.tv/t/certificates-bug/945668/2 "2026-11-07T17:22:59Z")

</div>

IIRC, most (all?) of Plex Dash’s features are now part of the regular mobile apps. I don’t think the dedicated app is still maintained.

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 7, 2026, 5:27pm UTC](https://forums.plex.tv/t/certificates-bug/945668/3 "2026-11-07T17:27:34Z")

</div>

See [Plexamp v4.50.3: Ready or Not](https://forums.plex.tv/t/plexamp-v4-50-3-ready-or-not/942338/1) and update your plexamp version.  
Plex Dash will not be fixed.

---

<div class="post-metadata">

**Author:** ![ShaunPryszlak](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@ShaunPryszlak](https://forums.plex.tv/u/ShaunPryszlak)\
**Post date:** [November 7, 2026, 7:50pm UTC](https://forums.plex.tv/t/certificates-bug/945668/4 "2026-11-07T19:50:12Z")

</div>

Ah, I never got the memo.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 8, 2026, 1:03am UTC](https://forums.plex.tv/t/certificates-bug/945668/5 "2026-11-08T01:03:12Z")

</div>

See related release note

> [@Plex for Mobile & TVs (Android Mobile, iOS, Android TV, tvOS, Fire TV)](https://forums.plex.tv/t/plex-for-mobile-tvs-android-mobile-ios-android-tv-tvos-fire-tv/909610/50):
>
> **Plex for Android 2026.14.0** ([Google Play](https://play.google.com/store/apps/details?id=com.plexapp.android))  
> **Plex for iOS 2026.14.0** ([App Store](https://apps.apple.com/app/plex-watch-live-tv-and-movies/id383457673))
> 
> **NOTE:** Timings for submissions, approvals, and releases in the app stores can vary. Each release gets rolled out to users over the course of multiple days. If you don’t see the new release available for your device yet, please be patient.
> 
> * * *
> 
> NEW:
> 
> - Add server dashboard.
> - …