# Change account email doesn't work **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [August 15, 2024, 6:50pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363 "2024-08-15T18:50:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jmbc25](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmbc25](https://forums.plex.tv/u/jmbc25)\ **Post date:** [August 15, 2024, 6:50pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/1 "2024-08-15T18:50:14Z")
Hello plex forum, I have had a problem for a while that I can’t resolve. My Plex account has always been linked with my Charter account, but in the meantime I changed internet provider and they dropped my Charter account. I went with my Gmail account and now cannot change the connection via this method because the old address (Charter) is still activated there … I also can’t link with Gmail or my Icloud account in plex.tv Could someone help me? Thank you, James ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 15, 2024, 7:19pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/2 "2024-08-15T19:19:06Z")
You do not need access to the Charter e-mail account to change the e-mail address associated with your Plex account. You do need to know the Plex account password. Go to [Account Settings](https://app.plex.tv/desktop/#!/settings/account), enter the desired e-mail address, and the Plex account password. You will receive an e-mail at the new address asking you to verify the change. Once verified, you can login to your Plex account using the new e-mail address. Use “Continue with Email,” not Continue with Google/Apple/Facebook. If the process does not work for some reason, contact the Plex Billing department. Link at the bottom of this web page. ---
**Author:** ![jmbc25](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmbc25](https://forums.plex.tv/u/jmbc25)\ **Post date:** [August 15, 2024, 7:29pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/3 "2024-08-15T19:29:29Z")
I tried to changed the password and it shows its invalid. This has not been changed since a couple of years ago.? ![image](https://global.discourse-cdn.com/plex/original/4X/6/0/0/6006a1641b92f6254b01ce0f19b7569ca6860a58.jpeg) ---
**Author:** ![jmbc25](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmbc25](https://forums.plex.tv/u/jmbc25)\ **Post date:** [August 15, 2024, 7:30pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/4 "2024-08-15T19:30:29Z")
Just to. note that I have lifetime access to Plex. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 15, 2024, 7:34pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/5 "2024-08-15T19:34:24Z")
You must know your current password to change it or to change the e-mail address associated with your Plex account. Contact the Plex billing department. ---
**Author:** ![jmbc25](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmbc25](https://forums.plex.tv/u/jmbc25)\ **Post date:** [August 15, 2024, 7:38pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/6 "2024-08-15T19:38:12Z")
> [@FordGuy61](#): > > Contact the Plex billing department. Okay I will contact the billing department. Thanks for your help. l ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 13, 2024, 7:38pm UTC](https://forums.plex.tv/t/change-account-email-doesnt-work/885363/7 "2024-11-13T19:38:18Z")
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