# Change media profile for tablet **URL:** \ **Category:** General Discussions\ **Created:** [November 25, 2016, 2:56pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380 "2016-11-25T14:56:42Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [November 25, 2016, 2:56pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/1 "2016-11-25T14:56:42Z")
Asked this in the android section, but didn’t even get a view ([https://forums.plex.tv/discussion/245030/playback-fails-on-tablet-samsung-tab-pro-8-4#latest](https://forums.plex.tv/discussion/245030/playback-fails-on-tablet-samsung-tab-pro-8-4#latest)) so I’ll ask here too something changed semi recently, and plex is no longer transcoding ac3 audio for my samsung tablet (android) same video works fine to my android phone (galaxy s4) as well as to the ps4, xbox, samsung tv, rokus and apple tv’s in the house not sure what changed, or where (the samsung tablets haven’t supported ac3 audio natively for at least 2 years), and it’s been happily transcoding it for a long time I’ve grabbed logs, but not sure what I’m looking for the client seems to think it’s direct playing the audio, which makes sense, and it’s failing cause it can’t how can i force the server to transcode it for this device? ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [November 29, 2016, 3:39am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/2 "2016-11-29T03:39:51Z")
For giggles I hit plex via the browser on the tablet and darned if it didn’t work 100% Tried uninstall and reinstall of the android app, still no audio I’ve pretty much given up on anyone actually responding ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [November 29, 2016, 2:28pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/3 "2016-11-29T14:28:29Z")
oh ok, it’s good to know that we can always get speedy responses to issues ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [November 30, 2016, 10:41pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/4 "2016-11-30T22:41:05Z")
Weird, still no support. ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [November 30, 2016, 11:01pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/5 "2016-11-30T23:01:55Z")
I have a setting in my Android app where I can tell Plex that the device can handle AC3 (Dolby Digital) - it can’t be so easy that this setting has been activated? edit: You should be able to force a transcode under advance - player - directstream (sorry for the lousy translation, I have mine set to Swedish…). ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 1, 2016, 7:53pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/6 "2016-12-01T19:53:31Z")
Nope, toggling these doesn’t affect it at all. That was the first thing I thought to try ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [December 1, 2016, 11:20pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/7 "2016-12-01T23:20:41Z")
I asked to confirm and you need to set three things; Under Advanced - Player. DS is a check box so it needs to be off. DP is a toggle. Needs to be `disabled`. Bottom choice. AC3 checkbox setting in Settings \ Video, needs to be off too. ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 2, 2016, 4:46am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/8 "2016-12-02T04:46:25Z")
That is correct. All settings reflect that ac3 should be transcoded, and not direct played ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 6, 2016, 1:16am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/9 "2016-12-06T01:16:04Z")
So…anyone have an idea how to approach this? ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [December 6, 2016, 12:37pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/10 "2016-12-06T12:37:57Z")
Sorry, but I have no idea why it isn’t working for you even though you’ve specified all of those settings. It _should_ work… Mind posting some logs? Perhaps they will shed some light on it. Remember to enable debug and not verbose. ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 7, 2016, 2:05pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/11 "2016-12-07T14:05:01Z")
I can, I grabbed some a while back, is there anything specific that you want? ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [December 7, 2016, 4:40pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/12 "2016-12-07T16:40:16Z")
Well. I’d like to see in the server log when an attempt is made to play as to what is requested by the client. Perhaps that would give us some clue / insight. ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 7, 2016, 11:07pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/13 "2016-12-07T23:07:18Z")
these are the logs I grabbed the day that I was attempting this. I’m not sure if you can go in and search for westworld (that was the video file in question) ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [December 8, 2016, 9:27am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/14 "2016-12-08T09:27:22Z")
Having a hard time finding the correlating attempt in your logs (or anything that stands out as abnormal). Mind creating new on the latest PMS version, stating the exact time and date you made your attempt? Looking for a timestamp is easier. If you can, I think email the Android logs would be helpful too - [https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs](https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs) ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 8, 2016, 10:07pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/15 "2016-12-08T22:07:47Z")
will do, I’ll recreate it this evening when I get home after work. I think the issue is that the logs aren’t going to show a problem. I think from the server side it’s going to look fine what I’ll do tho is attempt playback with the tablet, then stop it, and grab same video with the phone (that works) ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 9, 2016, 3:36am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/16 "2016-12-09T03:36:46Z")
So in typical fashion, it’s automagically working. It does look like there was a server update, and whatever was going on is no longer an issue. Just weird. ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [December 9, 2016, 8:36am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/17 "2016-12-09T08:36:15Z")
Huh. Maybe it was the new transcoder update - glad it is working again for you. ---
**Author:** ![Tikker](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Tikker](https://forums.plex.tv/u/Tikker)\ **Post date:** [December 10, 2016, 3:00am UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/18 "2016-12-10T03:00:56Z")
maybe I haven’t even rebooted the tablet, or anything else for that matter was just weird. oh well, as long as it works? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:17pm UTC](https://forums.plex.tv/t/change-media-profile-for-tablet/168380/19 "2020-01-07T22:17:03Z")