# Change plex password and cannot see my server

**URL:** <https://forums.plex.tv/t/change-plex-password-and-cannot-see-my-server/926628>\
**Category:** Plex Media Server\
**Tags:** server-unraid, account\
**Created:** [July 21, 2025, 4:56pm UTC](https://forums.plex.tv/t/change-plex-password-and-cannot-see-my-server/926628 "2025-07-21T16:56:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![The3Swains](https://avatars.discourse-cdn.com/v4/letter/t/f1d935/32.png) [@The3Swains](https://forums.plex.tv/u/The3Swains)\
**Post date:** [July 21, 2025, 4:56pm UTC](https://forums.plex.tv/t/change-plex-password-and-cannot-see-my-server/926628/1 "2025-07-21T16:56:25Z")

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Server Version#:latest  
Player Version#:latest  
[Server Log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Snippet  
Jul 21, 2025 12:19:44.999 [22636829440824] INFO - Crash Uploader - Platform: Linux ServerUUID: _removed this since it my sensitive_ UserId: [my@email.com](mailto:my@email.com) Version: 1.41.9.9961-46083195d  
Jul 21, 2025 12:19:45.000 [22636829440824] INFO - Pre-processed minidump directory: /config/Library/Application Support/Plex Media Server/Crash Reports/1.41.9.9961-46083195d  
Jul 21, 2025 12:19:45.000 [22636829440824] INFO - Post-processed minidump directory: /run/plex-temp  
Jul 21, 2025 12:19:45.032 [22636841543688] INFO - Crash Uploader - Processing Complete.

That was form the /mnt/user/appdata/plex/Library/Application Support/Plex Media Server/Logs Directory

From the docker click log  
───────────────────────────────────────  
[Linuxserver.io](http://Linuxserver.io) version: 1.41.9.9961-46083195d-ls273  
Build-date: 2025-07-15T15:38:30+00:00  
───────────────────────────────────────

Setting permissions on /transcode  
\*\*\*\* Server already claimed \*\*\*\*

#####################################################

# Login via the webui at http://:32400/web

# and restart the container, because there was no

# plex token found in the preference file

#####################################################

[custom-init] No custom files found, skipping…  
Starting Plex Media Server. . . (you can ignore the libusb\_init error)  
[ls.io-init] done.  
Critical: libusb\_init failed

I recently changed my plex password this morning and lost connection to my plex.  
I have been looking for a solution such as re-claiming my server (ie [plex.tv/claim](http://plex.tv/claim), etc…)  
with no luck. I have tried removing suggested key values form the Preferences.xml and still no luck. [I have since copied the Preferences.xml back to get things back as they were for more troubleshooting.)  
I can see another plex that has been shared to me; but not my own.  
Thanks for any suggestions.

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<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [July 21, 2025, 7:39pm UTC](https://forums.plex.tv/t/change-plex-password-and-cannot-see-my-server/926628/2 "2025-07-21T19:39:21Z")

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It thinks it’s claimed but the token isn’t matching (new password = new token)

Easiest way to do this (if you’re text editor savvy)

1. Stop container
2. Find Preferences.xml in the filesystem
3. using your favorite Linux text editor
4. Remove:

- PlexOnlineUsername
- PlexOnlineEmail
- PlexOnlineHome
- PlexOnlineToken

1. Save and start PMS
2. Now, with PMS on same subnet, you can open and claim it via Plex/web

If on a different subnet, let me know. there are claim tools.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 19, 2025, 7:39pm UTC](https://forums.plex.tv/t/change-plex-password-and-cannot-see-my-server/926628/3 "2025-10-19T19:39:47Z")

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