# Changed password and cannot get server back

**URL:** <https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 10, 2025, 1:23pm UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684 "2025-09-10T13:23:10Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![cbor46](https://avatars.discourse-cdn.com/v4/letter/c/eb9ed0/32.png) [@cbor46](https://forums.plex.tv/u/cbor46)\
**Post date:** [September 10, 2025, 1:23pm UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/1 "2025-09-10T13:23:10Z")

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changed password and cannot get server back

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**Author:** ![ldintzer](https://avatars.discourse-cdn.com/v4/letter/l/5daacb/32.png) [@ldintzer](https://forums.plex.tv/u/ldintzer)\
**Post date:** [September 11, 2025, 1:27pm UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/2 "2025-09-11T13:27:22Z")

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I’m having this problem too. Have you found anything that works?

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**Author:** ![guillaumecedeyn](https://avatars.discourse-cdn.com/v4/letter/g/e47c2d/32.png) [@guillaumecedeyn](https://forums.plex.tv/u/guillaumecedeyn)\
**Post date:** [September 11, 2025, 1:42pm UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/3 "2025-09-11T13:42:39Z")

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Hi, I can access via web page but not on android app, I use it on Nvidia Shield and Mobile phone with premium acces. Tried to reinstall and reconnect (even with the new password) after. Some reddit forum can help for web access like “claiming server” operation but nthg on android app. Any idea ?

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**Author:** ![ldintzer](https://avatars.discourse-cdn.com/v4/letter/l/5daacb/32.png) [@ldintzer](https://forums.plex.tv/u/ldintzer)\
**Post date:** [September 11, 2025, 2:15pm UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/4 "2025-09-11T14:15:02Z")

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I think my problem was user error. Sorry.

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**Author:** ![boblinthewild](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/boblinthewild/32/4050_2.png) [@boblinthewild](https://forums.plex.tv/u/boblinthewild)\
**Post date:** [September 13, 2025, 4:37am UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/5 "2025-09-13T04:37:26Z")

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I had the same problem with Android only. Many others reported that restarting the Plex server fixes this problem, and it did for me.

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**Author:** ![guillaumecedeyn](https://avatars.discourse-cdn.com/v4/letter/g/e47c2d/32.png) [@guillaumecedeyn](https://forums.plex.tv/u/guillaumecedeyn)\
**Post date:** [September 13, 2025, 9:09am UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/6 "2025-09-13T09:09:58Z")

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Yes Indeed, by restarting server, the UPnP request seems to allow the remote access to work again. Which is very strange because the web page worked outside my network.

Once the remote access available in parameters, Android apps saw my server online.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 12, 2025, 9:10am UTC](https://forums.plex.tv/t/changed-password-and-cannot-get-server-back/930684/7 "2025-12-12T09:10:48Z")

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