# Changed password and got locked out

**URL:** https://forums.plex.tv/t/changed-password-and-got-locked-out/780932
**Category:** Plex Media Server
**Tags:** server-linux
**Created:** [March 16, 2022, 11:01pm UTC](https://forums.plex.tv/t/changed-password-and-got-locked-out/780932 "2022-03-16T23:01:03Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![jonkpirateboy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jonkpirateboy/32/272088_2.png) [@jonkpirateboy](https://forums.plex.tv/u/jonkpirateboy)
#### Post date: [March 16, 2022, 11:01pm UTC](https://forums.plex.tv/t/changed-password-and-got-locked-out/780932/1 "2022-03-16T23:01:03Z")

</div>

I changed password. I can still log in but I can’t access my own content. I’ve tried following this [Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) but I still get:  
Not authorized  
You do not have access to this server

---

<div class="post-metadata">

### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [March 16, 2022, 11:06pm UTC](https://forums.plex.tv/t/changed-password-and-got-locked-out/780932/2 "2022-03-16T23:06:30Z")

</div>

When you opted to sign-out all devices, this includes your server.  
That means you need to re-link your server to your account. To do that you need to access the server through its local IP address and from within the same subnet (e.g. [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) if you’re on the same machine, http://[PMS IP address]:32400/web otherwise)

There’s absolutely no need to clear those information from the preferences.xml (or deleting the entire file).

---

<div class="post-metadata">

### Author: ![jonkpirateboy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jonkpirateboy/32/272088_2.png) [@jonkpirateboy](https://forums.plex.tv/u/jonkpirateboy)
#### Post date: [March 16, 2022, 11:28pm UTC](https://forums.plex.tv/t/changed-password-and-got-locked-out/780932/3 "2022-03-16T23:28:58Z")

</div>

I visited my local subdomain and not my local IP, that made all the difference! Thank you so much! \<3

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [June 14, 2022, 11:29pm UTC](https://forums.plex.tv/t/changed-password-and-got-locked-out/780932/4 "2022-06-14T23:29:32Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
