# Changed Password, cannot connect to server

**URL:** <https://forums.plex.tv/t/changed-password-cannot-connect-to-server/905781>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [February 16, 2025, 11:40am UTC](https://forums.plex.tv/t/changed-password-cannot-connect-to-server/905781 "2025-02-16T11:40:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![stevelees](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@stevelees](https://forums.plex.tv/u/stevelees)\
**Post date:** [February 16, 2025, 11:40am UTC](https://forums.plex.tv/t/changed-password-cannot-connect-to-server/905781/1 "2025-02-16T11:40:21Z")

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Server Version#:Latest  
Player Version#:Latest  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
I changed the password on my PLEX account, and while I can login on my players (Shield TV, Browsers) I can no longer see my server. I assume because it needs the new password but I see no way to change the password on the server itself. I run the server on a Windows NUC9. Can someone please advise?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 16, 2025, 11:44am UTC](https://forums.plex.tv/t/changed-password-cannot-connect-to-server/905781/2 "2025-02-16T11:44:46Z")

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If you opted to sign-out all devices when you reset the password, you need to reclaim the server (as it’s also been signed out).

See „How to claim my server“ in the related guide:

> [@New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096):
>
> Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 17, 2025, 11:44am UTC](https://forums.plex.tv/t/changed-password-cannot-connect-to-server/905781/3 "2025-05-17T11:44:59Z")

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