Check for Updates isn't working since update

General Discussions
1

Since updating to 1.4.2.3400, the check for updates isn’t working. The web request never comes back and it just continually shows “Checking for updates”.

I’m on a Ubuntu machine and have never had any issues before. Just this update appears to have broken the check for updates.

Can anyone confirm or suggest a way to resolve?

2

Strangely enough this does work if I connect to the IP of the server, rather than through plex.tv. It isn’t a browser caching issue - I’ve tried a fresh install of a different browser and still have the issue.

3

My browsers are also warning me that connection to plex.tv isn’t secure (only when connected to the server). I strongly suggest that this prevents the webrequest from returning.

This is verified at home and at work.

4

Very odd. I can connect via plex.tv and check for updates.

5

I can even see in the log that the request comes back as no update - but the web request seems to not complete and change the “Checking for updates” to “No updates found”.

6

After checking for updates, the link returns to saying “Check for Updates” along with a green checkmark and the text “Up to date”. I’ve never seen it say no updates found.

7

Sorry - I was going by recollection. The call to check.xml is coming back in the logs though - just not refreshing the UI.

8

It sounds as if something in your network firewall is preventing plex.tv from completing the request/updating the UI. What router are you using?

9

Bog standard ISP router - never had issues.

The plex server connects directly to it as well.

10

Hmm,

The Plex server doesn’t seem to connect to the check URL. Using wget on the machine I get;

barry@plexmediasvr:~$ --2017-02-27 13:32:34-- https://plex.tv/updater/products/1/check.xml?build=linux-ubuntu-x86_64
Resolving plex.tv (plex.tv)… 52.210.223.97, 52.210.15.168, 52.213.208.228, …
Connecting to plex.tv (plex.tv)|52.210.223.97|:443… connected.
HTTP request sent, awaiting response… 404 Not Found
2017-02-27 13:32:34 ERROR 404: Not Found.

I’m still leaning to SSL issues. The link works fine in a browser on other machines on my network.

11

Could it be this issue:

Do you have a pin set on your account and are accessing though the new web app at app.plex.tv ?
if so, think It’s a bug with the new plexweb v3.0

12

Thankyou blim5001 - that describes the issue perfectly. Guess I’ll have to wait for a fix.

13

Check at the bottom of your update channel settings. If you’re set for Plex Pass channel, the version shown will never be available via the repo until it become public. The repo is public only and currently at 1.3.4 whereas 1.4.2 is Plex Pass only and requires manual download.

If you are using automated (repo) updating, I recommend switching to the ‘Public’ channel for checking updates.