# Checking connection speed to server problem

**URL:** <https://forums.plex.tv/t/checking-connection-speed-to-server-problem/930922>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 14, 2025, 1:33pm UTC](https://forums.plex.tv/t/checking-connection-speed-to-server-problem/930922 "2025-09-14T13:33:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mundokev](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@mundokev](https://forums.plex.tv/u/mundokev)\
**Post date:** [September 14, 2025, 1:33pm UTC](https://forums.plex.tv/t/checking-connection-speed-to-server-problem/930922/1 "2025-09-14T13:33:49Z")

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Keep getting the Checking connection speed to server since the password reset on my smart tv.. The circle just keeps going round and round and nothing else happens

If I unable the setting Quality Suggestions on plex smart tv app, I can connect but picture is a very low resolution and not pretty to watch

Checked and double checked everything, reinstalled plex server, reset router but cannot resolve this issue

Some help would be nice as this is the first time this has happened to me and started when the password reset announcement happened

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 13, 2025, 1:34pm UTC](https://forums.plex.tv/t/checking-connection-speed-to-server-problem/930922/2 "2025-12-13T13:34:41Z")

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