Choose an Image BUG freezes Plex for Windows 1.42.1.2926-415b0e14

Plex Players Desktop Players
1

Server Version#: 1.25.8.5663
Player Version#: 1.42.1.2926-415b0e14
Windows 11

A few days ago, I updated to the new build version of Plex for Windows 1.42.1.2926-415b0e14
I am an experienced user of Plex for Windows.

It appears a new bug has crept into Plex for Windows and it causes the entire program to freeze.
You have do CTRL Alt Del and manually kill Plex, then reboot program.
I’m not sure if this is specific to Windows 11 ?

Steps to replicate BUG

  1. Select Edit
  2. Select Poster or Background
  3. Enter a URL and Drag and Drop are working OK
  4. However, if you select Choose an Image, the Open File Explorer window is not functioning normally.

Broken items:

  1. If you try to press the Cancel button to close window, nothing happens.
  2. If you try to press Red X to Close in top right corner, nothing happens.
  3. If you grab hold of the vertical windows sliders, they won’t move and are locked. But using the wheel on your mouse does work and allows sliding vertically.
  4. However, if you let it sit there and do nothing for more than a minute, eventually control comes back for Items 1, 2 & 3 and everything is back to normal.

Regards
Derek

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2

This is the same issue I am facing as well. It only occurs on the Plex Windows App. It does not occur via the Web Based Plex App.

Much like Doctor_Zen, you cannot close out of the box and have to hard shut down Plex to remove it. This is happening on Windows 10 for me.

The other thing that is broke that Doctor_Zen does not mention above is that you cannot change the view from small icons to medium to large or to list view. That is frozen as well.

I have the same Server Version and the same Plex Windows App Version as Doctor. It was not occurring prior to this new release.

3

Having the same issue and it appears to happen on Windows 11. No issue on Windows 10 Pro 64

Is there a fix for this?

4

More information for Plex employees…
I turned on Debugging, recreated error and have uploaded my server log file.
Plex Media Server Logs_2022-03-30_10-08-37.zip (3.0 MB)

5

Same exact problem for me running Windows 10 Pro 64.

6

I wonder how we can get the attention of someone that works for Plex ???
This is the only way to report BUGs in Plex apps.
It would be nice if someone from Plex could acknowledge this thread.
Thank you.

7

I am having the same issue with windows 11 home please advise

8

Still happening after last server update

9

Pretty disappointed that nobody from Plex has acknowledged this BUG yet.
It appears there is no other way to let them know about this.
The BUG is still there in latest build version.

10

Agreed. It is still occuring.

11

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