# Cinematic trailers working but no preroll

**URL:** <https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861>\
**Category:** General Discussions\
**Tags:** plex-web, server-truenas\
**Created:** [October 5, 2023, 2:07pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861 "2023-10-05T14:07:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Root11111](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@Root11111](https://forums.plex.tv/u/Root11111)\
**Post date:** [October 5, 2023, 2:07pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/1 "2023-10-05T14:07:28Z")

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Hi,

Server version: 1.32.5.7328

I have a problem where my preroll file does not play on any of my devices. The cinematic trailers work just fine. Pretty much I have the exact same problem as this guy had: [Preroll not working but Cinema Trailers do work, still looking for help](https://forums.plex.tv/t/preroll-not-working-but-cinema-trailers-do-work-still-looking-for-help/518880)

But sadly the solution that was presented there did not work for me.

The path on my computer for the file is following: \TRUENAS\mnt\material\extras\preroll.mp4

I have tried following paths but none has worked:

\TRUENAS\mnt\material\extras\preroll.mp4  
\mnt\material\extras\preroll.mp4  
\material\extras\preroll.mp4  
\share\material\extras\preroll.mp4  
\share\mnt\material\extras\preroll.mp4

Thank you in advance for any help,

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [October 5, 2023, 2:57pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/2 "2023-10-05T14:57:51Z")

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Use forward slashes `/`

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<div class="post-metadata">

**Author:** ![Root11111](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@Root11111](https://forums.plex.tv/u/Root11111)\
**Post date:** [October 5, 2023, 4:55pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/3 "2023-10-05T16:55:34Z")

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Tried it but did not help i am afraid 😕

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<div class="post-metadata">

**Author:** ![Root11111](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@Root11111](https://forums.plex.tv/u/Root11111)\
**Post date:** [October 5, 2023, 5:02pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/4 "2023-10-05T17:02:59Z")

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The console says this about the issue:

 ![image](https://global.discourse-cdn.com/plex/original/4X/9/2/a/92a5ac60b8bd54ff9d9f8f00d9f6a048f30e8279.png)

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<div class="post-metadata">

**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [October 6, 2023, 3:06pm UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/5 "2023-10-06T15:06:01Z")

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What about permissions? Do the extra videos have the same permissions as your movie files?

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**Author:** ![scarbrtj.e](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@scarbrtj.e](https://forums.plex.tv/u/scarbrtj.e)\
**Post date:** [November 27, 2023, 5:18am UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/6 "2023-11-27T05:18:11Z")

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I too have suddenly realized preroll no longer works.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 25, 2024, 5:18am UTC](https://forums.plex.tv/t/cinematic-trailers-working-but-no-preroll/855861/7 "2024-02-25T05:18:43Z")

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