# Claim Plex server

**URL:** <https://forums.plex.tv/t/claim-plex-server/792595>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 13, 2022, 1:54am UTC](https://forums.plex.tv/t/claim-plex-server/792595 "2022-05-13T01:54:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stonea0724](https://avatars.discourse-cdn.com/v4/letter/s/7ea924/32.png) [@stonea0724](https://forums.plex.tv/u/stonea0724)\
**Post date:** [May 13, 2022, 1:54am UTC](https://forums.plex.tv/t/claim-plex-server/792595/1 "2022-05-13T01:54:02Z")

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Plex server was running fine on synology, but now shows unclaimed state from all clients. Easiest way to reclaim without code wrangling?

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [May 13, 2022, 2:22am UTC](https://forums.plex.tv/t/claim-plex-server/792595/2 "2022-05-13T02:22:21Z")

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DSM 6 or DSM 7 ?

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/21):
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> FAQ 15: Claiming & Connecting to a troublesome Synology server This FAQ is for those situations where the normal claim process has failed. There are multiple techniques to accomplish this. DSM 7 Uninstall the package with the “Keep” option Reinstall the package , selecting the “Plex Claim Token” option Click “Get Plex Claim Token”. Browser tab will open and display a “claim-xxxxxxx” token string “COPY” the string Return to the installer window PASTE the claim-xxxxx into the small window …

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**Author:** ![BigSlimVdub](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@BigSlimVdub](https://forums.plex.tv/u/BigSlimVdub)\
**Post date:** [June 5, 2022, 12:21am UTC](https://forums.plex.tv/t/claim-plex-server/792595/3 "2022-06-05T00:21:35Z")

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Any idea how this happened on 1.26 last version on DSM6? It seems after I updated to the latest DSM 6 package 6 that I lost the claim to my server which had been running over a year with multiple PMS updates without this issue.

I was finally able to get to the “claim server” screen after updating to PMS 1.27 manually with the download and logging out of all of my logins multiple times. It seems now I have to re-set up all the settings again for my server but media seems all there and fine.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 3, 2022, 12:22am UTC](https://forums.plex.tv/t/claim-plex-server/792595/4 "2022-09-03T00:22:27Z")

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