# Claim Server error

**URL:** <https://forums.plex.tv/t/claim-server-error/163803>\
**Category:** General Discussions\
**Created:** [October 19, 2016, 5:23pm UTC](https://forums.plex.tv/t/claim-server-error/163803 "2016-10-19T17:23:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![GJean](https://avatars.discourse-cdn.com/v4/letter/g/bcef8e/32.png) [@GJean](https://forums.plex.tv/u/GJean)\
**Post date:** [October 19, 2016, 5:23pm UTC](https://forums.plex.tv/t/claim-server-error/163803/1 "2016-10-19T17:23:52Z")

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Hello,

Since yesterday, I can’t claim my server. But I can login on [plex.tv](http://plex.tv). But not my server.  
I’m alone in this situation ?  
How I can fix this problem ?

Plex server version : 1.2.2.2857

Thanks,  
GJean

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**Author:** ![dpolombo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dpolombo/32/95212_2.png) [@dpolombo](https://forums.plex.tv/u/dpolombo)\
**Post date:** [October 19, 2016, 6:37pm UTC](https://forums.plex.tv/t/claim-server-error/163803/2 "2016-10-19T18:37:42Z")

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Same issue here. The server was previously claimed, came back home today to find it unclaimed, but authentification fails.

EDIT : and same PMS version, running on Synology.

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**Author:** ![dpolombo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dpolombo/32/95212_2.png) [@dpolombo](https://forums.plex.tv/u/dpolombo)\
**Post date:** [October 20, 2016, 3:59am UTC](https://forums.plex.tv/t/claim-server-error/163803/3 "2016-10-20T03:59:55Z")

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Seems like the service is back : I was able to sign the server in, though I had to deactivate and then reactivate remote access.

I had a similar issue last week, are there some service issues regarding server sign-in on [plex.tv](http://plex.tv)?

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**Author:** ![dpolombo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dpolombo/32/95212_2.png) [@dpolombo](https://forums.plex.tv/u/dpolombo)\
**Post date:** [October 31, 2016, 5:16pm UTC](https://forums.plex.tv/t/claim-server-error/163803/4 "2016-10-31T17:16:52Z")

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It’s just started again : PMS (through its integrated web app) says my server is neither claimed nor secured.  
Any idea what could go wrong?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:05pm UTC](https://forums.plex.tv/t/claim-server-error/163803/5 "2020-01-07T22:05:55Z")

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