# Claim Server not working

**URL:** <https://forums.plex.tv/t/claim-server-not-working/801249>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [July 18, 2022, 10:25pm UTC](https://forums.plex.tv/t/claim-server-not-working/801249 "2022-07-18T22:25:02Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [July 29, 2022, 2:14am UTC](https://forums.plex.tv/t/claim-server-not-working/801249/11 "2022-07-29T02:14:56Z")

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Thanks for the logs.

I’ve found the problem.

The Synology DNS isn’t resolving (pointing to) your modem/router.  
As a result, PMS can’t contact Plex.tv to complete all the tasks.

```auto
Jul 28, 2022 20:58:56.685 [0x7fa1ef6aa0] DEBUG - Subscription: Refreshed all content in 3 ms.
Jul 28, 2022 20:58:56.708 [0x7fa1ec5aa0] WARN - [HttpClient/HCl#12] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Jul 28, 2022 20:58:56.709 [0x7fa1d14aa0] WARN - [AutoUpdateRequestHandler] Couldn't get update channels. Trying again soon.

```

Control Panel - Network - eth0 AND eth1.  
Make certain they resolve to either your modem/router or google (8.8.8.8 or 8.8.4.4)

I do caution you, putting both adapters on the same subnet causes problems.  
If you want to use both, I recommend a BOND adapter.

```auto
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - Network interfaces:
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - * 2 eth0 (172.17.2.21) (00-11-32-96-08-EE) (loopback: 0)
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - * 4 eth1 (172.17.2.22) (00-11-32-96-08-EF) (loopback: 0)
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)
Jul 28, 2022 20:58:41.665 [0x7fa7236990] DEBUG - Creating NetworkServices singleton.

```

Bond merges both adapters into one IP address with twice the bandwidth.  
(however no one connection can exceed gigabit… you’ll get 2 Gbps total bandwidth)

After PMS is claimed, I’d do this next.

It’s unfortunate you deleted everything because you didn’t need to

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