# Claim Server not working

**URL:** <https://forums.plex.tv/t/claim-server-not-working/801249>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [July 18, 2022, 10:25pm UTC](https://forums.plex.tv/t/claim-server-not-working/801249 "2022-07-18T22:25:02Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![mjbarthman](https://avatars.discourse-cdn.com/v4/letter/m/ecae2f/32.png) [@mjbarthman](https://forums.plex.tv/u/mjbarthman)\
**Post date:** [July 29, 2022, 1:34am UTC](https://forums.plex.tv/t/claim-server-not-working/801249/7 "2022-07-29T01:34:38Z")

</div>

I followed [Synology FAQ - Questions, Answers, and a few How-To’s](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215) ; everything that I could, uninstalled again, reinstalled, gave all of the permissions every time. I was able to use a ‘claim token’ but then when I went out to the ip adress/web none of the media would be present and it would want me to install a new server. Went through all of FAQ 5 this time after a full uninstall, but **did not use the claim token** now the server shows up in the web address. but the claim server button on the settings page doesn’t work.

---

_[View the full topic](https://forums.plex.tv/t/claim-server-not-working/801249)._