# Claim server

**URL:** <https://forums.plex.tv/t/claim-server/930219>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [August 29, 2025, 4:34pm UTC](https://forums.plex.tv/t/claim-server/930219 "2025-08-29T16:34:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![benoit528](https://avatars.discourse-cdn.com/v4/letter/b/57b2e6/32.png) [@benoit528](https://forums.plex.tv/u/benoit528)\
**Post date:** [August 29, 2025, 4:34pm UTC](https://forums.plex.tv/t/claim-server/930219/1 "2025-08-29T16:34:50Z")

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Server Version#: 1.42.1  
Player Version#: plexweb on mac  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hello, I have 2 plex media server on 2 NAS QNAP hs 453dx on 2 different adress. 2 librairies connected together twice (for save one time one each server).

I did not succeed to claim server on second server. errors… plexweb on mac to manage them.

2 servers are on Version 1.42.1.10060 but one say : install newer

can say me something about that? I m premium on my account and use it since 7 years, i do not succeed to claim this time.

thank you very much

 ![Capture d’écran 2025-08-29 à 18.27.40](https://global.discourse-cdn.com/plex/original/4X/f/f/5/ff530b2ff98ef9ac4a522c0dd23313973e2ce549.png)

 ![Capture d’écran 2025-08-29 à 18.29.04](https://global.discourse-cdn.com/plex/original/4X/7/b/2/7b2b2ee94c8c41b5cfb5f6d9d2b661dd68b2bf2e.jpeg)

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [August 30, 2025, 1:53am UTC](https://forums.plex.tv/t/claim-server/930219/2 "2025-08-30T01:53:34Z")

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Check your network settings. Otherwise post a copy of your plex [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 28, 2025, 1:53am UTC](https://forums.plex.tv/t/claim-server/930219/3 "2025-11-28T01:53:59Z")

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