# Claiming server Issue **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [August 27, 2024, 10:15pm UTC](https://forums.plex.tv/t/claiming-server-issue/886489 "2024-08-27T22:15:40Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![papousekcz](https://avatars.discourse-cdn.com/v4/letter/p/9d8465/32.png) [@papousekcz](https://forums.plex.tv/u/papousekcz)\ **Post date:** [August 27, 2024, 10:15pm UTC](https://forums.plex.tv/t/claiming-server-issue/886489/1 "2024-08-27T22:15:40Z")
**Server Version** : 1.40.5.8897 **Player Version** : Hey there, I have a problem with claiming the server. I had a working Plex server, but something went wrong, similar to the issue described here: [Windows reinstall, No Server Settings, Cannot Make a New Server](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618). I reinstalled the server but could not access the settings, so I added “enableLocalSecurity” in the registry. This made it start working, but I still couldn’t claim the server in the settings even though I relogged in. So, I deleted all files and registry keys, downloaded a brand new installation file, and it needed to add the registry key again. After that, I was in the initial setup, but when I reached “Server Settings,” it threw an error in the log. I uninstalled VPN, I do not have antivirus. Can u help me [Logs.zip](https://forums.plex.tv/uploads/short-url/eNCbS7M1wFGi1V1E1kpE3cZLJuK.zip) (195.5 KB) ? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 28, 2024, 1:04am UTC](https://forums.plex.tv/t/claiming-server-issue/886489/2 "2024-08-28T01:04:25Z")
I am seeing errors connecting to the plex sever. What happens when you visit `https://plex.tv/api/v2/pins?strong=true` ---
**Author:** ![papousekcz](https://avatars.discourse-cdn.com/v4/letter/p/9d8465/32.png) [@papousekcz](https://forums.plex.tv/u/papousekcz)\ **Post date:** [August 28, 2024, 9:10am UTC](https://forums.plex.tv/t/claiming-server-issue/886489/3 "2024-08-28T09:10:43Z")
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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 28, 2024, 10:52am UTC](https://forums.plex.tv/t/claiming-server-issue/886489/4 "2024-08-28T10:52:34Z")
@ChuckPa I know you are not a Windows guy, but thoughts? ````Aug Aug 27, 2024 23:29:15.519 [1228] DEBUG - [com.plexapp.system] HTTP reply status -7, with 0 bytes of content. Aug 27, 2024 23:29:15.519 [1228] WARN - [com.plexapp.system] Couldn't connect to plug-in, treating as dead. Aug 27, 2024 23:29:15.519 [1228] DEBUG - Stopping [com.plexapp.system]. Aug 27, 2024 23:29:15.519 [1228] DEBUG - [com.plexapp.system] Killing. Aug 27, 2024 23:29:15.520 [1228] ERROR - Error parsing content. Aug 27, 2024 23:29:15.520 [1228] ERROR - Exception caught while updating system agent list: Error parsing file``` ```` ---
**Author:** ![gfsmonteiro](https://avatars.discourse-cdn.com/v4/letter/g/bbce88/32.png) [@gfsmonteiro](https://forums.plex.tv/u/gfsmonteiro)\ **Post date:** [October 2, 2024, 1:54pm UTC](https://forums.plex.tv/t/claiming-server-issue/886489/5 "2024-10-02T13:54:18Z")
Might be a long shot, but I had a similar issue and it turned out to be my DNS settings. I was using automatic DNS configuration via DHCP, therefore ultimately using my router as the DNS server, which in turn pointed to my service provider’s DNS. Once I switched to manual DNS configuration and used Cloudflare’s DNS (1.1.1.1), it all went back to working. As I said, it’s a long shot, but when everything else fails… I just posted about my own experience: > [@Claim Server Button Not Working Could Be a DNS Issue](https://forums.plex.tv/t/claim-server-button-not-working-could-be-a-dns-issue/891127): > > Server Version#: 1.41.0.8994 and older. Symptoms: All was working and suddenly you’re not authorized to access the server; You’re directed to the Settings page to “re”-claim your server; You click on the grey “Claim” button, it kind of flashes but nothing happens; You read the “New Claiming Requirements” post and think that you have to sign out first, then find the Plex tray icon, right-click on it and click on “Open Plex…” only to arrive at a page that gets stuck on a “Getting Ready…” infini… Good luck there. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 31, 2024, 1:54pm UTC](https://forums.plex.tv/t/claiming-server-issue/886489/6 "2024-12-31T13:54:46Z")
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