# Clearing bad information **URL:** \ **Category:** General Discussions\ **Created:** [February 18, 2017, 2:12pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559 "2017-02-18T14:12:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![doncaruana](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@doncaruana](https://forums.plex.tv/u/doncaruana)\ **Post date:** [February 18, 2017, 2:12pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559/1 "2017-02-18T14:12:18Z")
Occasionally I have a situation where plex downloads information for a TV show but it doesn’t download the title, so it will just say something like “Episode 13”. I check tvdb and it has the right information by the time I check. But I can’t get it to put the right info in plex. I’ve done a refresh for that episode and even removed the file and put a new one with a different name (within right convention) and everything. Other than over-riding the entry manually, is there a way to somehow clear what it pulls for that entry and have it re-download fresh? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 18, 2017, 2:31pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559/2 "2017-02-18T14:31:38Z")
If the bad info came from: # 1) embedded ‘Title’ tag in a mp4 / m4v file Settings - Server - Agents - Shows - TheTVDB In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents. repeat the same under Settings - Server - Agents - Shows - TheMovieDatabase Or fix the embedded ‘Title’ tag in your files, so it contains sensible data. continue with 2) # 2) previous ‘bad’ match due to wrong filename or embedded metadata perform the [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") # 3) too fresh data (happens, when a new episode didn’t have all metadata available when your server attempted to fetch them) clear the local cache for the metadata agents > **[Clearing Plugin/Channel/Agent HTTP Caches | Plex Support](https://support.plex.tv/articles/202967376-clearing-plugin-channel-agent-http-caches/)** > > Various components of your Plex Media Server will cache HTTP requests sometimes. These can include plugins and metadata agents as... ---
**Author:** ![doncaruana](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@doncaruana](https://forums.plex.tv/u/doncaruana)\ **Post date:** [February 18, 2017, 2:59pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559/3 "2017-02-18T14:59:39Z")
Exactly what I was looking for! Thank you!! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 18, 2017, 3:12pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559/4 "2017-02-18T15:12:29Z")
While you are at it, perform the same agent reordering for your movies as well. Settings - Server - Agents - Movies - Plex Movie and Settings - Server - Agents - Movies - TheMovieDatabase ---
**Author:** ![doncaruana](https://avatars.discourse-cdn.com/v4/letter/d/f6c823/32.png) [@doncaruana](https://forums.plex.tv/u/doncaruana)\ **Post date:** [February 19, 2017, 2:56am UTC](https://forums.plex.tv/t/clearing-bad-information/180559/5 "2017-02-19T02:56:40Z")
Thanks again! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:46pm UTC](https://forums.plex.tv/t/clearing-bad-information/180559/6 "2020-01-07T22:46:40Z")