# Codec Install error **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [May 11, 2020, 8:14am UTC](https://forums.plex.tv/t/codec-install-error/588639 "2020-05-11T08:14:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![davidkupfer95\_googlemail\_com](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@davidkupfer95\_googlemail\_com](https://forums.plex.tv/u/davidkupfer95_googlemail_com)\ **Post date:** [May 11, 2020, 8:14am UTC](https://forums.plex.tv/t/codec-install-error/588639/1 "2020-05-11T08:14:18Z")
Hey, i install plex on debian and get codec error. My log: ```auto May 11, 2020 09:14:55.724 [0x7f127effd700] DEBUG - TPU: hardware transcoding: enabled, but no hardware decode accelerator found May 11, 2020 09:14:55.724 [0x7f127effd700] INFO - CodecManager: obtaining decoder 'dca' May 11, 2020 09:14:55.724 [0x7f127effd700] DEBUG - HTTP requesting GET https://plex.tv/api/codecs/dca_decoder?build=linux-x86_64-standard&deviceId=5011393d-f1c0-4a5a-a8a0-e040497d0e0c&oldestPreviousVersion=1%2E19%2E3%2E2764-ef515a800&version=99c90e0-3095 May 11, 2020 09:15:01.249 [0x7f12bf7fe700] ERROR - Error issuing curl_easy_perform(handle): 28 May 11, 2020 09:15:01.249 [0x7f12bf7fe700] DEBUG - HTTP simulating 408 after curl timeout May 11, 2020 09:15:01.249 [0x7f12bf7fe700] WARN - MyPlex: failed to update country code, response returned code 408 May 11, 2020 09:15:01.249 [0x7f12bf7fe700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 11, 2020 09:15:06.258 [0x7f12a7fff700] ERROR - Error issuing curl_easy_perform(handle): 28 May 11, 2020 09:15:06.258 [0x7f12a7fff700] DEBUG - HTTP simulating 408 after curl timeout May 11, 2020 09:15:06.258 [0x7f12a7fff700] DEBUG - FeatureManager: Using cached data for features list May 11, 2020 09:15:06.259 [0x7f123ffff700] DEBUG - DVR: Starting up. May 11, 2020 09:15:06.259 [0x7f123ffff700] DEBUG - Activity: registered new activity 0dde1470-5210-46bd-8707-50b04015c0f2 - Processing subscriptions May 11, 2020 09:15:06.259 [0x7f127cff9700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 11, 2020 09:15:10.739 [0x7f127effd700] ERROR - Error issuing curl_easy_perform(handle): 28 May 11, 2020 09:15:10.739 [0x7f127effd700] DEBUG - HTTP simulating 408 after curl timeout May 11, 2020 09:15:10.739 [0x7f127effd700] ERROR - Codecs: Failed to download XML for codec 'dca_decoder' May 11, 2020 09:15:10.739 [0x7f127effd700] ERROR - Error configuring transcoder: Decoder install failed: dca May 11, 2020 09:15:10.739 [0x7f127effd700] DEBUG - Streaming Resource: Terminating session 0x7f128013a610:xnodibqpmesx2nimjgjdb264 which is using transcoder slot. Used slots is now 0 May 11, 2020 09:15:10.739 [0x7f127effd700] DEBUG - Streaming Resource: Terminated session 0x7f128013a610:xnodibqpmesx2nimjgjdb264 with reason Conversion failed. A required codec could not be found or failed to install. May 11, 2020 09:15:10.739 [0x7f12fbfff700] DEBUG - Killing job. May 11, 2020 09:15:10.739 [0x7f12fbfff700] DEBUG - Job was already killed, not killing again. May 11, 2020 09:15:10.740 [0x7f12fbfff700] DEBUG - Stopping transcode session afafgywq2sckosfwpw3fns5l ``` Its look like plex.tv cant reach to download codec. I open all ports and reinstall plex. I try to ping plex.tv but it failed … i try to ping plex.tv with extern website found on google and also failed ☹ Server Version#: 1.16.5.1488 Player Version#: 3.108.2 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2020, 3:15pm UTC](https://forums.plex.tv/t/codec-install-error/588639/2 "2020-05-12T15:15:19Z")
please recreate please (DEBUG logging ON, VERBOSE logging OFF) then download and attach the full logs ZIP file. ---
**Author:** ![andreybrigunetofficial\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andreybrigunetofficial_gmail_com/32/172516_2.png) [@andreybrigunetofficial\_gmail\_com](https://forums.plex.tv/u/andreybrigunetofficial_gmail_com)\ **Post date:** [July 8, 2020, 12:18pm UTC](https://forums.plex.tv/t/codec-install-error/588639/3 "2020-07-08T12:18:45Z")
same problem ---
**Author:** ![andreybrigunetofficial\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andreybrigunetofficial_gmail_com/32/172516_2.png) [@andreybrigunetofficial\_gmail\_com](https://forums.plex.tv/u/andreybrigunetofficial_gmail_com)\ **Post date:** [July 8, 2020, 12:26pm UTC](https://forums.plex.tv/t/codec-install-error/588639/4 "2020-07-08T12:26:03Z")
[logzip.zip](https://forums.plex.tv/uploads/short-url/ySdn2Mt0L8U72XNF0Kyu2xgfgQg.zip) (77.6 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 8, 2020, 3:44pm UTC](https://forums.plex.tv/t/codec-install-error/588639/5 "2020-07-08T15:44:16Z")
Your system is timing out (network connection) while trying to download the codec ```auto Jul 08, 2020 12:10:20.315 [0x7f86817fa700] ERROR - Error issuing curl_easy_perform(handle): 28 Jul 08, 2020 12:10:25.325 [0x7f86c37fe700] DEBUG - Request: [127.0.0.1:53056 (Loopback)] GET /services/tmdb?uri=%2Fsearch%2Fmovie%3Fquery%3D%26year%3D2007%26language%3Dru%26include_adult%3Dfalse (12 live) GZIP Signed-in Token (andreybrigunetofficial@gmail.com) Jul 08, 2020 12:10:26.292 [0x7f86b2ffd700] ERROR - Error issuing curl_easy_perform(handle): 28 Jul 08, 2020 12:10:26.292 [0x7f86b2ffd700] DEBUG - HTTP simulating 408 after curl timeout Jul 08, 2020 12:10:26.292 [0x7f86b2ffd700] ERROR - Codecs: Download failed: Failed to download 'https://downloads.plex.tv/codecs/99c90e0-3095/linux-x86_64-standard/libh264_decoder.so': 408 Jul 08, 2020 12:10:26.292 [0x7f86b2ffd700] ERROR - Error configuring transcoder: Decoder install failed: h264 Jul 08, 2020 12:10:26.292 [0x7f86b2ffd700] DEBUG - Streaming Resource: Terminated session 0x7f86b8104b70:no5d5f6c859d68oflwfxi612 with reason Conversion failed. A required codec could not be found or failed to install. Jul 08, 2020 12:10:26.292 [0x7f86f2ffd700] DEBUG - Killing job. Jul 08, 2020 12:10:26.292 [0x7f86f2ffd700] DEBUG - Job was already killed, not killing again. Jul 08, 2020 12:10:26.292 [0x7f86f2ffd700] DEBUG - Stopping transcode session 107vjs4p4n6d6zfwpxs1fyqn Jul 08, 2020 12:10:26.293 [0x7f8683fff700] DEBUG - Cleaning directory for session 107vjs4p4n6d6zfwpxs1fyqn (/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-107vjs4p4n6d6zfwpxs1fyqn-a1a9c8bf-9f30-4fc2-a4c9-5212130a723c) ``` ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 6, 2020, 3:44pm UTC](https://forums.plex.tv/t/codec-install-error/588639/6 "2020-10-06T15:44:23Z")
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