"com.google.android.exoplayer.a.i: AudioTrack init failed" crash with multiple languages

Plex Players Player Betas
1

[Edit] I updated the subject to better reflect the issue.

I have a particular movie that fails to play on my NVidia Shield TV.
On pressing play, I get a connection to server lost message.
As far as I can tell this is the only movie that fails to play.
The same movie plays fine from my NVidia Shield K1 tablet and from Roku3.

Full logs here: https://1drv.ms/u/s!AqeqhT0NczrNhdF1gjGRJF-C24Kf8g

The Shield log looks like this:

05-13 14:10:00.034  i: [video] Starting Playback for: Office Christmas Party
05-13 14:10:00.036  i: [Exo1VideoPlayer] Using ExtractorRendererBuilder with container type mkv.
05-13 14:10:00.036  i: [RefreshRateBehaviour] Checking refresh rate
05-13 14:10:00.039  i: [RefreshRateBehaviour] Target refresh rate: 23.976
05-13 14:10:00.039  i: [RefreshRateBehaviour] Refresh rates available: 23.976025, 24.0, 29.97003, 30.0, 59.94006, 60.0
05-13 14:10:00.040  i: [RefreshRateBehaviour] Current refresh rate: 59.94006
05-13 14:10:00.040  i: [RefreshRateBehaviour] Best refresh rate: 23.976025 (1920x1080)
05-13 14:10:00.040  i: [RefreshRateBehaviour] Performing refresh rate switch, 23.976025 (id: 0)
05-13 14:10:00.040  i: Fetching [method:GET] https://192.168.1.47:32400/:/timeline?containerKey=%2FplayQueues%2F763&duration=6647599&guid=com.plexapp.agents.imdb%3A%2F%2Ftt1711525%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F84725&machineIdentifier=688f57617908b7525f5903e7a3b30977db9e1c75&playQueueItemID=14536&ratingKey=84725&state=buffering&time=0&token=...UtU6&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Token=...UtU6
05-13 14:10:00.486  i: [RefreshRateBehaviour] Detected display changed (0).
05-13 14:10:01.491  i: [HdmiCaps] Capabilties changed (AudioCapabilities[maxChannelCount=2, supportedEncodings=[2]])
05-13 14:10:01.491  i: [AudioCapabilitiesSource] Reporting capabilities changed
05-13 14:10:01.491  i: [HdmiUnplugBehaviour] Detected HDMI unplugged event.
05-13 14:10:01.528  i: [AudioCapabilitiesSource] Reporting capabilities changed
05-13 14:10:01.528  i: [AudioCapabilitiesSource] Reporting capabilities changed
05-13 14:10:01.528  i: [HdmiCaps] Capabilties changed (AudioCapabilities[maxChannelCount=8, supportedEncodings=[2, 4, 5, 6, 7, 8, 13, 14]])
05-13 14:10:01.528  i: [AudioCapabilitiesSource] Reporting capabilities changed
05-13 14:10:01.528  i: [RefreshRateBehaviour] Detected HDMI plugged event.
05-13 14:10:01.529  i: [RefreshRateBehaviour] Building renderers...
05-13 14:10:01.530  i: [ExoVideoPlayer] Renderers received
05-13 14:10:01.530  i: [ExoVideoPlayer] Seeking to 0ms
05-13 14:10:01.533  i: [pms] /127.0.0.1:41251 - GET /proxy
05-13 14:10:01.533  i: [Proxy] Request received: https://192.168.1.47:32400/library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=...UtU6
05-13 14:10:01.569  i: [Exo1VideoPlayer] Player state changed: 2, Restarting: true
05-13 14:10:01.740  i: [Proxy] Response: 200
05-13 14:10:01.844  i: [pms] /127.0.0.1:41253 - GET /proxy
05-13 14:10:01.844  i: [Proxy] Request received: https://192.168.1.47:32400/library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=...UtU6
05-13 14:10:01.860  i: [Exo1VideoPlayer] Bandwidth sample, Elapsed: 101, Bytes: 5542, Bitrate: 438970
05-13 14:10:01.946  e: An exception occurred: java.io.IOException: Connection reset by peer
05-13 14:10:01.947  e: Stacktrace: java.io.IOException: Connection reset by peer
	at sun.nio.ch.FileDispatcherImpl.write0(Native Method)
	at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:53)
	at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
	at sun.nio.ch.IOUtil.write(IOUtil.java:51)
	at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:490)
	at org.jboss.netty.channel.a.a.x.a(SourceFile:240)
...
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
	at java.lang.Thread.run(Thread.java:761)

05-13 14:10:01.948  w: [pms] Client closed the channel
05-13 14:10:02.041  i: [Proxy] Response: 206
05-13 14:10:02.067  i: [Exo1VideoPlayer] Bandwidth sample, Elapsed: 23, Bytes: 39068, Bitrate: 13588869
05-13 14:10:02.071  i: [pms] /127.0.0.1:41255 - GET /proxy
05-13 14:10:02.072  i: [Proxy] Request received: https://192.168.1.47:32400/library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=...UtU6
05-13 14:10:02.079  i: [Proxy] Response: 206
05-13 14:10:02.083  i: [pms] /127.0.0.1:41256 - GET /proxy
05-13 14:10:02.084  i: [Proxy] Request received: https://192.168.1.47:32400/library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=...UtU6
05-13 14:10:02.109  i: [Exo1VideoPlayer] Player state changed: 3, Restarting: true
05-13 14:10:02.182  e: An exception occurred: java.io.IOException: Broken pipe
05-13 14:10:02.184  e: Stacktrace: java.io.IOException: Broken pipe
	at sun.nio.ch.FileDispatcherImpl.write0(Native Method)
	at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:53)
	at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
	at sun.nio.ch.IOUtil.write(IOUtil.java:51)
	at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:490)
	at org.jboss.netty.channel.a.a.x.a(SourceFile:240)
...
	at org.jboss.netty.e.a.ab$1.run(SourceFile:44)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
	at java.lang.Thread.run(Thread.java:761)

05-13 14:10:02.185  w: [pms] Client closed the channel

The PMS log looks like this:

May 13, 2017 14:05:59.423 [4900] DEBUG - We're going to try to auto-select an audio stream for account 1.
May 13, 2017 14:05:59.423 [4900] DEBUG - Selecting best audio stream for part ID 109591 (autoselect: 1 language: en)
May 13, 2017 14:05:59.423 [4900] DEBUG - Audio Stream: 234571, Subtitle Stream: -1
May 13, 2017 14:05:59.423 [4900] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
May 13, 2017 14:05:59.423 [3496] DEBUG - Completed: [127.0.0.1:50414] 200 GET /library/metadata/31997 (30 live) GZIP 3ms 1490 bytes
May 13, 2017 14:05:59.626 [3496] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
May 13, 2017 14:05:59.626 [3496] DEBUG - Auth: authenticated user 1 as ptr727
May 13, 2017 14:05:59.626 [3496] DEBUG - Auth: Came in with a super-token, authorization succeeded.
May 13, 2017 14:05:59.626 [2888] DEBUG - Request: [192.168.1.150:42630 (Subnet)] GET /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384 (32 live) TLS Signed-in Token (ptr727)
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * Accept-Encoding => identity
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * Connection => Keep-Alive
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * User-Agent => ExoPlayer/5.10.0.55 (Linux;Android 7.0) ExoPlayerLib/1.5.16
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * Host => 192.168.1.47:32400
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * X-Plex-Client-Identifier => c61af2a494aa6d72-com-plexapp-android
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * X-Plex-Supported-Commands => abort
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * autoAdjustQuality => 0
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * hasMDE => 1
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * location => lan
May 13, 2017 14:05:59.626 [2888] VERBOSE -  * mediaBufferSize => 16384
May 13, 2017 14:05:59.642 [2888] VERBOSE - [IDLE] Adding (0->1) work item http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 13, 2017 14:05:59.642 [2888] VERBOSE - [IDLE] * http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
May 13, 2017 14:05:59.642 [2888] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.2.1&X-Plex-Client-Identifier=bn9ook4n5wm6ka8xc7cvdcdl&X-Plex-Platform=Chrome&X-Plex-Platform-Version=60.0&X-Plex-Device=Windows&X-Plex-Device-Name=Plex%20Web%20%28Chrome%29&X-Plex-Device-Screen-Resolution=1746x1044%2C1920x1200&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
May 13, 2017 14:05:59.642 [2888] DEBUG - Content-Length of \\STORAGE\Media\Movies\Movies\Office Christmas Party (2016)\Office Christmas Party (2016).mkv is 8523153641.
May 13, 2017 14:05:59.861 [3496] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
May 13, 2017 14:05:59.861 [3496] DEBUG - Auth: authenticated user 1 as ptr727
May 13, 2017 14:05:59.861 [3496] DEBUG - Auth: Came in with a super-token, authorization succeeded.
May 13, 2017 14:05:59.861 [3068] DEBUG - Request: [192.168.1.150:42632 (Subnet)] GET /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384 (32 live) TLS Signed-in Token (ptr727)
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * Accept-Encoding => identity
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * Connection => Keep-Alive
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * Range => bytes=8523114573-
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * User-Agent => ExoPlayer/5.10.0.55 (Linux;Android 7.0) ExoPlayerLib/1.5.16
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * Host => 192.168.1.47:32400
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * X-Plex-Client-Identifier => c61af2a494aa6d72-com-plexapp-android
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * X-Plex-Supported-Commands => abort
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * autoAdjustQuality => 0
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * hasMDE => 1
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * location => lan
May 13, 2017 14:05:59.861 [3068] VERBOSE -  * mediaBufferSize => 16384
May 13, 2017 14:05:59.861 [3068] DEBUG - Request range: 8523114573 to 0
May 13, 2017 14:05:59.861 [3068] VERBOSE - [IDLE] Adding (1->2) work item http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 13, 2017 14:05:59.861 [3068] VERBOSE - [IDLE] * http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 2 active item(s)
May 13, 2017 14:05:59.861 [3068] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.2.1&X-Plex-Client-Identifier=bn9ook4n5wm6ka8xc7cvdcdl&X-Plex-Platform=Chrome&X-Plex-Platform-Version=60.0&X-Plex-Device=Windows&X-Plex-Device-Name=Plex%20Web%20%28Chrome%29&X-Plex-Device-Screen-Resolution=1746x1044%2C1920x1200&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
May 13, 2017 14:05:59.861 [3068] DEBUG - Content-Length of \\STORAGE\Media\Movies\Movies\Office Christmas Party (2016)\Office Christmas Party (2016).mkv is 8523153641.
May 13, 2017 14:05:59.876 [3496] DEBUG - Completed: [192.168.1.150:42632] 200 GET /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384 (32 live) TLS 15ms 39068 bytes (pipelined: 1)
May 13, 2017 14:05:59.876 [3496] VERBOSE - [IDLE] Removing (2->1) work item http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 13, 2017 14:05:59.876 [3496] VERBOSE - [IDLE] * http_download - /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Supported-Commands=abort&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
May 13, 2017 14:05:59.876 [3496] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.2.1&X-Plex-Client-Identifier=bn9ook4n5wm6ka8xc7cvdcdl&X-Plex-Platform=Chrome&X-Plex-Platform-Version=60.0&X-Plex-Device=Windows&X-Plex-Device-Name=Plex%20Web%20%28Chrome%29&X-Plex-Device-Screen-Resolution=1746x1044%2C1920x1200&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx - 1 active item(s)
May 13, 2017 14:05:59.876 [4976] DEBUG - Streaming Resource: Updating client bandwidth to 3125kbps with most recent 3125kbps (39068)
May 13, 2017 14:05:59.876 [3496] DEBUG - Failed to stream media, client probably disconnected: 10054 - An existing connection was forcibly closed by the remote host
May 13, 2017 14:05:59.876 [3496] DEBUG - Completed: [192.168.1.150:42630] 200 GET /library/parts/114026/1491340654/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=16384 (32 live) TLS 251ms 4718592 bytes (pipelined: 1)
2

I’m still having issues playing this particular movie.

I did some more testing, found another exception reported in the log, and the problem may be related to Exoplayer, not the network disconnect:

05-18 10:28:30.973  i: [Exo1VideoPlayer] Video size is now 1920x808
05-18 10:28:30.973  i: [video] Video size is now 1920x808 (ratio: 1.00)
05-18 10:28:30.983  i: [video] Transcoding anamorphic content, using original video size (1920x808)
05-18 10:28:30.986  i: [video] Scaling video view to 1920x808
05-18 10:28:30.986  i: [VideoOverlay] Video player size changed (1920, 808)
05-18 10:28:30.986  i: [Exo1VideoPlayer] Drawn to surface detected.
05-18 10:28:30.987  i: [video] Video start detected
05-18 10:28:31.011  i: [video] Video has started.
05-18 10:28:31.011  i: [TranscodeSession] Updating session status
05-18 10:28:31.012  i: [Exo1VideoPlayer] Player state changed: 4, Restarting: true
05-18 10:28:31.013  i: [ExoVideoPlayer] Found new stream via index.
05-18 10:28:31.013  i: [ExoVideoPlayer] Selecting track (1 / 1)
05-18 10:28:31.014  i: [ExoVideoPlayer] Selecting track (2 / -1)
05-18 10:28:31.023  i: Fetching [method:GET] https://192.168.1.47:32400/:/timeline?bandwidth=13873&bufferedTime=2&containerKey=%2FplayQueues%2F795&duration=6647599&guid=com.plexapp.agents.none%3A%2F%2F3b84c41fc8e75f2ed2ad50787e60cec45091006f%3Flang%3Dxn&key=%2Flibrary%2Fmetadata%2F85187&location=lan&machineIdentifier=688f57617908b7525f5903e7a3b30977db9e1c75&playQueueItemID=14982&ratingKey=85187&state=playing&time=0&timeToFirstFrame=0&token=...UtU6&X-Plex-Client-Identifier=c61af2a494aa6d72-com-plexapp-android&X-Plex-Token=...UtU6
05-18 10:28:31.064  i: [TranscodeSession] Direct Play
05-18 10:28:31.065  e: [Exo1VideoPlayer] Player error detected
05-18 10:28:31.065  e: An exception occurred: com.google.android.exoplayer.j: com.google.android.exoplayer.a.i: AudioTrack init failed: 0, Config(48000, 220, 49152)
05-18 10:28:31.065  e: Stacktrace: com.google.android.exoplayer.j: com.google.android.exoplayer.a.i: AudioTrack init failed: 0, Config(48000, 220, 49152)
	at com.google.android.exoplayer.t.a(SourceFile:395)
	at com.google.android.exoplayer.w.b(SourceFile:987)
	at com.google.android.exoplayer.w.a(SourceFile:530)
	at com.google.android.exoplayer.am.a(SourceFile:128)
	at com.google.android.exoplayer.p.j(SourceFile:432)
	at com.google.android.exoplayer.p.handleMessage(SourceFile:211)
	at android.os.Handler.dispatchMessage(Handler.java:98)
	at android.os.Looper.loop(Looper.java:154)
	at android.os.HandlerThread.run(HandlerThread.java:61)
	at com.google.android.exoplayer.g.y.run(SourceFile:40)
Caused by: com.google.android.exoplayer.a.i: AudioTrack init failed: 0, Config(48000, 220, 49152)
	at com.google.android.exoplayer.a.e.p(SourceFile:954)
	at com.google.android.exoplayer.a.e.a(SourceFile:503)
	at com.google.android.exoplayer.a.e.b(SourceFile:477)
	at com.google.android.exoplayer.t.a(SourceFile:389)
	... 9 more

05-18 10:28:31.076  i: [video] Error detected during playback

If I read the log right, it may be an audio track issue.

General
Complete name                            : \\STORAGE\Media\Troublesome\ShieldTV - Disconnect - Office Christmas Party (2016).mkv
Format                                   : Matroska
Format version                           : Version 2
File size                                : 7.94 GiB
Duration                                 : 1 h 50 min
Overall bit rate                         : 10.3 Mb/s
Writing application                      : mkvmerge v6.6.0 ('The Edge Of The In Between') built on Dec 1 2013 17:55:00
Writing library                          : libebml v1.3.0 + libmatroska v1.4.1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 50 min
Bit rate                                 : 8 110 kb/s
Width                                    : 1 920 pixels
Height                                   : 808 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.218
Stream size                              : 6.12 GiB (77%)
Writing library                          : x264 core 148 r2744 b97ae06
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=8110 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio #1
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Format settings, Endianness              : Big
Codec ID                                 : A_AC3
Duration                                 : 1 h 50 min
Bit rate mode                            : Constant
Bit rate                                 : 640 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 spf)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 507 MiB (6%)
Title                                    : French AC3 640kbps
Language                                 : French
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Audio #2
ID                                       : 3
Format                                   : DTS
Format/Info                              : Digital Theater Systems
Mode                                     : 16
Format settings, Endianness              : Big
Codec ID                                 : A_DTS
Duration                                 : 1 h 50 min
Bit rate mode                            : Constant
Bit rate                                 : 1 509 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 93.750 FPS (512 spf)
Bit depth                                : 24 bits
Compression mode                         : Lossy
Stream size                              : 1.17 GiB (15%)
Title                                    : English DTS 1509kbps
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text #1
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : Forced
Language                                 : French
Default                                  : Yes
Forced                                   : Yes

Text #2
ID                                       : 5
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Title                                    : French
Language                                 : French
Default                                  : No
Forced                                   : No

Menu
00:00:00.000                             : en:00:00:00.000
00:08:22.252                             : en:00:08:22.252
00:13:26.764                             : en:00:13:26.764
00:23:26.280                             : en:00:23:26.280
00:29:53.291                             : en:00:29:53.291
00:33:08.612                             : en:00:33:08.612
00:42:48.691                             : en:00:42:48.691
00:53:11.688                             : en:00:53:11.688
00:58:24.000                             : en:00:58:24.000
01:03:41.151                             : en:01:03:41.151
01:08:55.423                             : en:01:08:55.423
01:14:46.982                             : en:01:14:46.982
01:20:26.864                             : en:01:20:26.864
01:26:15.795                             : en:01:26:15.795
01:31:41.788                             : en:01:31:41.788
01:40:17.428                             : en:01:40:17.428
01:44:46.238                             : en:01:44:46.238

My language options are set to English, so the player should select the English DTS 2nd audio track.
This same file plays fine on Roku 3, and Shield K1 tablet, but fails to play on Shield TV.

This is using PMS 1.5.5.3634 on Windows.
NVidia Shield v2 5.1
Plex 5.10.0.55

3

The problem does seem to be the audio track selection.
I remuxed the file and removed the French audio and subtitle tracks, now it plays fine.

General
Unique ID                                : 210949904826620945033373109498629757054 (0x9EB3794E0B8733DCA1ECC01A94AA987E)
Complete name                            : \\STORAGE\Media\Troublesome\ShieldTV - Disconnect - Remux - Office Christmas Party (2016).mkv
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 7.44 GiB
Duration                                 : 1 h 50 min
Overall bit rate                         : 9 617 kb/s
Encoded date                             : UTC 2017-05-18 17:53:41
Writing application                      : mkvmerge v11.0.0 ('Alive') 64bit
Writing library                          : libebml v1.3.4 + libmatroska v1.4.5

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 50 min
Bit rate                                 : 8 110 kb/s
Width                                    : 1 920 pixels
Height                                   : 808 pixels
Display aspect ratio                     : 2.40:1
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.218
Stream size                              : 6.27 GiB (84%)
Writing library                          : x264 core 148 r2744 b97ae06
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=8110 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language                                 : English
Default                                  : Yes
Forced                                   : No

Audio
ID                                       : 2
Format                                   : DTS
Format/Info                              : Digital Theater Systems
Mode                                     : 16
Format settings, Endianness              : Big
Codec ID                                 : A_DTS
Duration                                 : 1 h 50 min
Bit rate mode                            : Constant
Bit rate                                 : 1 509 kb/s
Channel(s)                               : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 kHz
Frame rate                               : 93.750 FPS (512 spf)
Bit depth                                : 24 bits
Compression mode                         : Lossy
Stream size                              : 1.17 GiB (16%)
Title                                    : English DTS 1509kbps
Language                                 : English
Default                                  : Yes
Forced                                   : No

Menu
00:00:00.000                             : en:00:00:00.000
00:08:22.252                             : en:00:08:22.252
00:13:26.764                             : en:00:13:26.764
00:23:26.280                             : en:00:23:26.280
00:29:53.291                             : en:00:29:53.291
00:33:08.612                             : en:00:33:08.612
00:42:48.691                             : en:00:42:48.691
00:53:11.688                             : en:00:53:11.688
00:58:24.000                             : en:00:58:24.000
01:03:41.151                             : en:01:03:41.151
01:08:55.423                             : en:01:08:55.423
01:14:46.982                             : en:01:14:46.982
01:20:26.864                             : en:01:20:26.864
01:26:15.795                             : en:01:26:15.795
01:31:41.788                             : en:01:31:41.788
01:40:17.428                             : en:01:40:17.428
01:44:46.238                             : en:01:44:46.238
4

I expect some kind of acknowledgement from Plex, or am I wasting my time reporting bugs here?

5

@ptr727 said:
I expect some kind of acknowledgement from Plex, or am I wasting my time reporting bugs here?

Don’t expect acknowledgement. It’ll probably show up in a change log.

6

@danjames92 said:

@ptr727 said:
I expect some kind of acknowledgement from Plex, or am I wasting my time reporting bugs here?

Don’t expect acknowledgement. It’ll probably show up in a change log.

Then this Beta program is not for me.

7

@ptr727 said:

@danjames92 said:

@ptr727 said:
I expect some kind of acknowledgement from Plex, or am I wasting my time reporting bugs here?

Don’t expect acknowledgement. It’ll probably show up in a change log.

Then this Beta program is not for me.

More like Plex isn’t for you. Often you won’t get acknowledgement in the regular releases either. Doesn’t bother me that much as long as someone has seen it.

8

You may be right, I often don’t get the Plex developer mentality, they are somewhere between a cool garage shop and a snotty VC funded black hole :frowning:

I develop software for a living, and customer feedback from community forums and Beta participation is critical to the success of a product. And, to get customers to participate, and continue to contribute, it is imperative to provide feedback, no need to give details, just a simple acknowledged goes a long way.

9

@ptr727 said:
You may be right, I often don’t get the Plex developer mentality, they are somewhere between a cool garage shop and a snotty VC funded black hole :frowning:

I develop software for a living, and customer feedback from community forums and Beta participation is critical to the success of a product. And, to get customers to participate, and continue to contribute, it is imperative to provide feedback, no need to give details, just a simple acknowledged goes a long way.

Yeah, it shouldn’t be how it is but it is the reality unfortunately.