Complaints from users: Inaction by Plex employees

I’d like to add that I’m not necessarily trying to pick on @BigWheel individually though he does seem to have the attitude of “You’ll know when I’m good and ready to tell you” but rather the process in general and how it’s implemented and communicated here. I’ve asked for podcasts to support FF/REW several times that are configurable as podcasts are not listened to in a similar manner as music. Others asked too. Months went by without a word. Granted this was an enhancement request and not a bug but feedback to your customers is critical, yet none was done. And feedback for bugs seems to be treated in a similar manner. The result? Plex dropped support for podcasts entirely. Thanks, Plex! You coulda become a contender! I felt ignored.

People requested the ability to type a simple "f’ for fullscreen in the web app like most video players already do instead of having to remember that with Plex it’s different and I need to type “\”. Not a biggie and a change that would take literally about 5 minutes to implement. However, it was requested about 4 years ago! Now I’m not exactly sure when it was implemented but as of a year ago, it was not. 3 or 4 years to implement a 5-minute fix is just ridiculous.

It is clear from the litany of posts cataloged by the OP that there is clearly an issue here, that many people have experienced it, and that feedback on the progress of the bug has been few and far between. And Plex’s response seems to deafly state, you’ll know when we know and until that be quiet. It doesn’t affect me as I’m not an iPerson and don’t use IOS but I was struck by the pretty deaf response so I decided to comment.

Ignore your customer’s wishes and desires and they may simply go away.

We now return you to your regularly scheduled “bitchfest”, already in progress… :wink: