# Connecting to trailers.. **URL:** \ **Category:** Apps & Creations\ **Created:** [February 1, 2015, 2:30am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156 "2015-02-01T02:30:24Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Webkikr](https://avatars.discourse-cdn.com/v4/letter/w/59ef9b/32.png) [@Webkikr](https://forums.plex.tv/u/Webkikr)\ **Post date:** [February 1, 2015, 2:30am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/1 "2015-02-01T02:30:24Z")
- ATV3, Firmware: 7.0.2 (6915)Your ATV model (2 or 3) and firmware version (found under the ATV settings \> general \> about \> Apple TV software): **ATV2, 7.0.3** - The DNS server set on the ATV (found under the ATV settings \> general \> network \> DNS): **192.168.1.190** - The local IP address of the device that PlexConnect is installed on:  **192.168.1.100** - The device and operating system (including version number) that PlexConnect is installed on: **main desktop computer, Windows 8.1** - The device and operating system (including version number) that the Plex media server (PMS) is installed on:  **main desktop computer, Windows 8.1** - The Plex media server (PMS) version number you are running ( **do not put 'latest'** ): 0.9.11.7 - The local IP address of the device that the Plex media server (PMS) is installed on:  **192.168.1.100** - The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. **Github, downloaded on 30-1-2015** - The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c): [PlexConnect]   Here is my log file as well:   18:05:26 PlexConnect: started: 18:05:26 18:05:26 PlexConnect: Version: 0.5-dev 18:05:26 PlexConnect: Python: 2.7.9 (default, Dec 10 2014, 12:24:55) [MSC v.1500 32 bit (Intel)] 18:05:26 PlexConnect: Host OS: win32 18:05:26 PlexConnect: PILBackgrounds: Is PIL installed? False 18:05:26 PlexConnect: IP\_self: 192.168.2.100 18:05:26 DNSServer: started: 18:05:26 18:05:26 DNSServer: \*\*\* 18:05:26 DNSServer: DNSServer: Serving DNS on 192.168.2.100 port 53. 18:05:26 DNSServer: \*\*\* 18:05:26 WebServer: started: 18:05:26 18:05:26 WebServer: \*\*\* 18:05:26 WebServer: WebServer: Serving HTTP on 192.168.2.100 port 80. 18:05:26 WebServer: \*\*\* 18:05:26 WebServer: started: 18:05:26 18:05:26 WebServer: \*\*\* 18:05:26 WebServer: WebServer: Serving HTTPS on 192.168.2.100 port 443. 18:05:26 WebServer: \*\*\* 18:16:54 PlexAPI: \*\*\* 18:16:54 PlexAPI: looking up Plex Media Server 18:16:54 PlexAPI: \*\*\* 18:16:55 PlexAPI: GDM: Servers discovered: 1 18:16:55 PlexAPI: Servers (local, plex.tv, MyPlex): 2 18:18:36 PlexAPI: \*\*\* 18:18:36 PlexAPI: looking up Plex Media Server 18:18:36 PlexAPI: \*\*\* 18:18:37 PlexAPI: GDM: Servers discovered: 1 18:18:37 PlexAPI: Servers (local, plex.tv, MyPlex): 2 18:21:40 PlexConnect: Shutting down. 18:21:41 WebServer: Shutting down (HTTP). 18:21:41 WebServer: Shutting down (HTTPS). 18:21:45 DNSServer: Shutting down. 18:21:45 PlexConnect: shutdown   I can get into trailers but suddenly it won't show the pictures of the titles, or stream any content. So I started from scratch (including restoring my ATV2, made new certs, installed everything like I had before, and still won't work. Any ideas?       ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [February 1, 2015, 3:45am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/2 "2015-02-01T03:45:55Z")
The log does not show any activity. We will need a log that shows the actual issue with loglevel = High (note the capital H). Stop plex connect Update settings.cfg for loglevel = High Start Plexconnect On ATV go to movie and preplay screen and start a trailer. Once error occurs stop Plexconnect Upload the Plexconnect.log file (not the content of the command window) ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [February 1, 2015, 3:46am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/3 "2015-02-01T03:46:50Z")
Also not if you trying to play a trailer from a local or remote PMS (not that I think it makes a difference, but is worth knowing) ---
**Author:** ![Webkikr](https://avatars.discourse-cdn.com/v4/letter/w/59ef9b/32.png) [@Webkikr](https://forums.plex.tv/u/Webkikr)\ **Post date:** [February 1, 2015, 3:48am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/4 "2015-02-01T03:48:50Z")
> Also not if you trying to play a trailer from a local or remote PMS (not that I think it makes a difference, but is worth knowing) Yes, I'm trying to play from local PMS. I've updated the settings and will try this out. ---
**Author:** ![wahlman.j](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wahlman.j/32/6441_2.png) [@wahlman.j](https://forums.plex.tv/u/wahlman.j)\ **Post date:** [February 1, 2015, 3:52am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/5 "2015-02-01T03:52:22Z")
Well you have a few options since its a aTV2...if you don't require fanart you could install plexconnect as a button (app) but it requires your aTV to be downgraded to iOS 5.3 and jailbroken which is my personal favorite for aTV2's. I also tried to simplify baa's original method in the last post here and had good results so far and it is automated and requires only ssh, no sftp required: [https://forums.plex.tv/topic/88905-plexconnect-on-atv2jailbroken-launchctl/page-18](https://forums.plex.tv/topic/88905-plexconnect-on-atv2jailbroken-launchctl/page-18) This allows your aTV to become portable (vacations) and installs PlexConnect directly upon it as a host it and gives you a dedicated plexconnect app. It also increases the resale value of your device by 2-3 times if you ever decided to sell it. aTV2's jailbroken are hard to come by nowadays. Otherwise follow as @drewbie said to get it resolved asap on your non jailbroken aTV2 iOS. ---
**Author:** ![Webkikr](https://avatars.discourse-cdn.com/v4/letter/w/59ef9b/32.png) [@Webkikr](https://forums.plex.tv/u/Webkikr)\ **Post date:** [February 1, 2015, 3:54am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/6 "2015-02-01T03:54:24Z")
> The log does not show any activity. > > We will need a log that shows the actual issue with loglevel = High (note the capital H). > > Stop plex connect > Update settings.cfg for loglevel = High > Start Plexconnect > On ATV go to movie and preplay screen and start a trailer. > Once error occurs stop Plexconnect > Upload the Plexconnect.log file (not the content of the command window) Here's the log file ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [February 1, 2015, 4:03am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/7 "2015-02-01T04:03:23Z")
Does the PMS have multiple network cards or a VPN? ---
**Author:** ![Webkikr](https://avatars.discourse-cdn.com/v4/letter/w/59ef9b/32.png) [@Webkikr](https://forums.plex.tv/u/Webkikr)\ **Post date:** [February 1, 2015, 4:05am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/8 "2015-02-01T04:05:16Z")
> Does the PMS have multiple network cards or a VPN? It has an ethernet port, wireless port (disabled) and a Blackberry VPN for Blend. Is the Blackberry VPN the issue? ---
**Author:** ![drewbie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drewbie/32/6262_2.png) [@drewbie](https://forums.plex.tv/u/drewbie)\ **Post date:** [February 1, 2015, 4:23am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/9 "2015-02-01T04:23:07Z")
What I can see in the log is that the image urls are too 127.0.0.1 so the aTV can’t find them because it’s looking for them in itself. Try the following. Stop Plexconnect Update settings.cfg with the following two changes enable\_plexgdm = False ip\_pms = 192.168.2.100 (ip based in logfile for Plexconnect as I take to the PMS is on the same machine) Start Plexconnect ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 4:28am UTC](https://forums.plex.tv/t/connecting-to-trailers/92156/10 "2019-12-21T04:28:34Z")
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