# Connection SONOs to Plex media server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, server-synology\ **Created:** [November 18, 2021, 12:14pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548 "2021-11-18T12:14:18Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![frank\_koster\_koshes\_nl](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Post date:** [November 18, 2021, 12:14pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/1 "2021-11-18T12:14:18Z")
Server Version#: DSM Synology 7.0.1-42218 Player Version#: 1.24.5.5173 When I want to play music from my SONOS app (on my desktop as well as on my Android phone) My SONOS app announces that the PLEX Mediaserver is not accessible. I did everything that in former answers and questions here at this forum was suggested. Remote acces is on, I updated my sonos app, updated Plex, rebooted my Fritz!box router, but still Sonos cannot find my plex media. What can I do? Thank you for an answer, I send the logfile with this post. Frank [Plex Media Server Logs\_2021-11-18\_13-00-34.zip](https://forums.plex.tv/uploads/short-url/5oUYlMyePSHSBkxBAifpijs0Ug5.zip) (4.5 MB) ---
**Author:** ![frank\_koster\_koshes\_nl](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Post date:** [November 22, 2021, 4:42pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/2 "2021-11-22T16:42:20Z")
Is there anybody who can help me with this problem? Thank you very much! Frank ---
**Author:** ![frank\_koster\_koshes\_nl](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Post date:** [December 1, 2021, 9:41am UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/3 "2021-12-01T09:41:57Z")
hello A week later still this problem exists: my Plex media server is unaccesible for SONOS. I use Sonos on my Desktop and on my (android) Phone. After clicking on Plex in the SONOS app is got the message: “No Plex Media Server available. Please make sure your Plex Media Server is accessible”. For some months I frequently met problems in the cooperation between SONOS and Plex. In former weeks - I updated to DSM 7 with some help from Synology (version DSM 7.0.1-42218 ) - I updated Plex with the help of some people of this forum, Plex Web version 4.63.0 - I updated my SONOS app (version 13.4 on my Phone and the same version 13.4 on my Desktop, build 66423090) Moreover I removed and renewed Plex as a music service in the SONOS app. This morning I Tried to select music in the Plex server to play and I got still the same message no Plex available. I made a logfile of the plex media server (see attachment). [Plex Media Server Logs\_2021-12-01\_10-16-32.zip](https://forums.plex.tv/uploads/short-url/oRb85Tllgd6bo8QBQ6fXcAhG0Zk.zip) (5.8 MB). I hope there is somebody to help me. Frank [Plex Media [Server Logs\_2021-12-01\_10-16-32.zip|attachment]](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![frank\_koster\_koshes\_nl](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Post date:** [December 3, 2021, 8:59pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/4 "2021-12-03T20:59:51Z")
hi everybody Till today I got no answers nor help. So I decided to reinstall Plex via Sign out and unclaim this server. After reinstalling I read on my Plex screen that I had no permission to open my music menu item. So I opened Control Panel checked all the permissions for Plex. But that changed nothing. So I opened Plex settings , authorized devices, and removed all entries, also the server (with a date of somewhere in Spring 2021). Now, still no music via Plex and No plex via Sonos. Grrrrrr. In the settingsmenu the advanced settings with the debug-item has disappeared. There is however still a debug menu and there I made the attachment. [debug Plex 031221.txt](https://forums.plex.tv/uploads/short-url/gVZrnYpaw6CeILci0eQ2iBv3BeN.txt) (1.2 KB) Is there somebody who can help me? Thank you very much. Frank ---
**Author:** ![frank\_koster\_koshes\_nl](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Post date:** [December 4, 2021, 1:02pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/5 "2021-12-04T13:02:22Z")
hello Everybody I see no answers to my questions, so I decide to remove the actual Plex installation and restart the Plex installation on my Synology NAS from scratch. Does somebody know which steps I must take to install Plex in a stable situation, in which I can handle my SONOSapp to choose my music via Plex. Thank you for your help. Frank ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 4, 2022, 1:02pm UTC](https://forums.plex.tv/t/connection-sonos-to-plex-media-server/758548/6 "2022-03-04T13:02:44Z")
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