# Console Messages - Failed to select colors

**URL:** <https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [August 30, 2024, 11:10am UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755 "2024-08-30T11:10:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Schmill](https://avatars.discourse-cdn.com/v4/letter/s/b487fb/32.png) [@Schmill](https://forums.plex.tv/u/Schmill)\
**Post date:** [August 30, 2024, 11:10am UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755/1 "2024-08-30T11:10:52Z")

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Server Version#: Version 1.40.5.8897

When I view the server and use the “Console” tab every 0.1 seconds or so I am seeing multiple messages of the following:

> Failed to get color palette: Empty pixels when quantize  
> Failed to select colors

According to server activate the server isn’t “doing” anything, so I am not sure what  
is causing the mass spamming of this message to the log.  
This is NOT the latest server version, but the change log for the latest release doesn’t mention this anyway.

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**Author:** ![ChristianKent](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@ChristianKent](https://forums.plex.tv/u/ChristianKent)\
**Post date:** [September 14, 2024, 11:02pm UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755/2 "2024-09-14T23:02:59Z")

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I’m also getting this error frequently it seems.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [September 14, 2024, 11:38pm UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755/3 "2024-09-14T23:38:07Z")

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May we please have the server DEBUG logs from when this occurs?

We need the DEBUG to know what it was doing when the error occured.  
It could be posters or photos or even chapter indexes.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 15, 2024, 9:40pm UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755/4 "2024-09-15T21:40:57Z")

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Running PMS v1.41.0.8992 on Ubuntu 22.04, 6.8 kernel.

I see the messages when Plex scans the libraries.

At first glance I do not see a pattern. Does not happen to the same files each time scanned. Also, media have varying video types - HEVC HDR, HEVC 8-bit, MPEG2, H.264.

I’ve noticed no problems with playback, etc. Figured they were “fake” error messages like “Unknown metadata type: folder” or “Unable to find client profile”.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 14, 2024, 9:41pm UTC](https://forums.plex.tv/t/console-messages-failed-to-select-colors/886755/6 "2024-12-14T21:41:47Z")

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