Constantly getting transcoder crashes.

server-windows

#1

They seem to be very random. I don't know what is going on. Any help?

Windows 10
PMS Version 1.9.7.4460


#2

Would probably need a clip produced from one of the media files giving a crash so that the problem can be recreated and investigated. Most transcoder issues are media specific

Also you do not have debug logging enabled.
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server

First please update the server to the current beta version 1.10.1.4561 - see https://plex.tv/downloads

if the problem arises on this version, then please get diagnostics

create a 5-minute clip from one of the media files and confirm that it does also crash the transcoder
Then could you add transcoder verbose logging temporarily
To do that, a registry edit is needed
So using RegEdit, locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Right click on Plex Media Server and select New -> String Value to add a new field
Name it TranscoderLogLevel and give it a value of verbose
Exit ReqEdit

Then restart the server to get fresh logs
Try to stream using the 5-minute clip that you know gives a transcoder crash

When you get the failure, note down the time and get the logs - see https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
and attach the zipped logs with the info - on file / time
And upload the 5-minute clip on dropbox or similar service and share link to it

Delete the transcoder registry key for verbose logging
using RegEdit, locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server\TranscoderLogLevel and delete it