# Constantly losing access to server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2020, 6:27pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563 "2020-03-31T18:27:19Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![krazyjt3\_yahoo.com](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@krazyjt3\_yahoo.com](https://forums.plex.tv/u/krazyjt3_yahoo.com)\ **Post date:** [March 31, 2020, 6:27pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/1 "2020-03-31T18:27:19Z")
Server Version#: 1.18.9.2578 Player Version#: 1.6.3.1009 been using plex for around a year now. server is installed on my windows 7 home machine. player is installed on the same machine. throughout my usage of plex (since the beginning) i am CONSTANTLY struggling with losing access to the server. sometimes a simple quit of both the player and the server will get me back. sometimes i have to kill all the tasks running in task manager. sometimes i have to do a full reboot. sometimes updating the server to the newest version seems to help for a bit. at one point after tremendous amounts of difficulty and digging through several forums i had to find some tutorial on how to go into my network settings and reset some kind of ip or dns setting which miraculously worked but now i can’t even remember what it was. i don’t understand. why is this a constant issue? its not like its one time, one thing in my settings that i have to fix. it is almost daily. just now as i am typing this (after about 24 hours of not being able to get to the server, i rebooted my computer… no access… 10 minutes later, its just there, connected, on, working. am i doing something horribly wrong, or is plex really this broken? its disappointing. i bought the lifetime account. its everything i ever wanted in a player/server… minus the not working part. any help, thoughts? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 31, 2020, 6:48pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/2 "2020-03-31T18:48:58Z")
Please gather log files and attach to this thread. 1. Set your system for DEBUG logs only. Do not enable verbose logs. 2. Wait for the problem to occur. 3. Pull logs and attach the entire ZIP file to this thread (just drag it into the compose window). If your system was already set for debug logs before the last occurrence, go ahead and pull the logs and attach to the thread. They may have gathered the info. * * * See [Reporting issues with Plex Media Server](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) for information on how to gather debug logs. See [Plex Media Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) for information on pulling the log files. > **[Log Files | Plex Support](https://support.plex.tv/articles/201869908-log-files/)** > > Log files are an important tool that can be used to help investigate problems you may be having. It’s important... ---
**Author:** ![krazyjt3\_yahoo.com](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@krazyjt3\_yahoo.com](https://forums.plex.tv/u/krazyjt3_yahoo.com)\ **Post date:** [March 31, 2020, 8:38pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/3 "2020-03-31T20:38:06Z")
ok cool. so i checked my settings and the debug logs were already enabled. i found the logs folder in my plex directory and i see a bunch of different logs… plex tuner service, plex media server, plex update service, etc… i looked at the [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and saw some debug info in there so i’m guessing that’s the log we are after? i have attached the 5 latest Plex Media [Server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) if there is a different log we should be looking at i’ll be happy to upload them. [Plex Media Server.1.log](https://forums.plex.tv/uploads/short-url/atcyPwQWCrCCll1hd5wGMeZkv0I.log) (6.3 KB) [Plex Media Server.2.log](https://forums.plex.tv/uploads/short-url/9FeiRUDoJUt13C50EZ1zqNaZN7v.log) (66.5 KB) [Plex Media Server.3.log](https://forums.plex.tv/uploads/short-url/wRxrLzaNIl1fBJgrLeOare7ro4F.log) (41.5 KB) [Plex Media Server.4.log](https://forums.plex.tv/uploads/short-url/40A1EowGJ4qNZCa2A2YRcgtNGxq.log) (5.7 MB) [Plex Media Server.5.log](https://forums.plex.tv/uploads/short-url/jzzDtyh8sadkNJa42unHalRXnko.log) (10.1 MB) ---
**Author:** ![krazyjt3\_yahoo.com](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@krazyjt3\_yahoo.com](https://forums.plex.tv/u/krazyjt3_yahoo.com)\ **Post date:** [April 6, 2020, 6:21pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/4 "2020-04-06T18:21:15Z")
anyone know what to make of these logs? problem persists. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 6, 2020, 6:57pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/5 "2020-04-06T18:57:51Z")
Several messages mention Insufficient memory or lack of storage. How much space is available on the `O:` drive, where Plex is installed? How much RAM is installed and available on the system? Could you supply a new, full set of logs? - Reboot your PC. - Let it run until the problem occurs. - Pull logs via `Settings -> Manage -> Troubleshooting` or manually ZIP the entire log directory, `%LOCALAPPDATA%\Plex Media Server\Logs`. - Attach ZIP file to this thread. There may be helpful information in the other log files. Thanks. ```auto Mar 30, 2020 03:35:20.086 [6136] ERROR - Format [JPEG] - Insufficient memory (case 4) Mar 30, 2020 03:35:20.086 [6136] ERROR - Error resizing an image, we don't trust what we cached [O:\Plex\Plex Media Server\Cache\PhotoTranscoder\86\86eefbf18badc1abc271a21c7552a11ce7a2724f.jpg] ``` ```auto Mar 30, 2020 05:36:37.888 [5040] ERROR - Format [JPEG] - DIB allocation failed, maybe caused by an invalid image size or by a lack of memory Mar 30, 2020 05:36:37.889 [5040] ERROR - Error resizing an image, we don't trust what we cached [O:\Plex\Plex Media Server\Cache\PhotoTranscoder\89\890a9b4c134c01518b80f56cb1999262fdd32ef1.jpg] ``` ```auto Mar 30, 2020 05:37:00.641 [5452] ERROR - SQLITE3:0x2e589af5, 6154, os_win.c:44879: (8) winMapfile2() - Not enough storage is available to process this command. Mar 30, 2020 05:37:00.883 [5452] DEBUG - It took 9157.258789 ms to retrieve 3000 items. ``` ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 5, 2020, 6:57pm UTC](https://forums.plex.tv/t/constantly-losing-access-to-server/565563/6 "2020-07-05T18:57:59Z")
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