# content loading error **URL:** \ **Category:** Apps & Creations\ **Created:** [June 7, 2015, 4:04pm UTC](https://forums.plex.tv/t/content-loading-error/105456 "2015-06-07T16:04:57Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![murats19](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@murats19](https://forums.plex.tv/u/murats19)\ **Post date:** [June 7, 2015, 4:04pm UTC](https://forums.plex.tv/t/content-loading-error/105456/1 "2015-06-07T16:04:57Z")
hi when i open trailers on apple tv3 plex show me screen like this [http://i.imgur.com/gJglhnF.jpg](http://i.imgur.com/gJglhnF.jpg)and cant open any video when i try to open some video then plex stuck at accessing trailers i had no problem before   [PlexConnect] enable\_plexgdm = True ip\_pms = 192.168.0.12 port\_pms = 32400 enable\_dnsserver = True port\_dnsserver = 53 ip\_dnsmaster = 8.8.8.8 prevent\_atv\_update = True enable\_plexconnect\_autodetect = True ip\_plexconnect = 192.168.0.12 hosttointercept = trailers.apple.com port\_webserver = 80 enable\_webserver\_ssl = True port\_ssl = 443 certfile = ./assets/certificates/trailers.pem loglevel = Normal logpath = .   ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 7, 2015, 4:23pm UTC](https://forums.plex.tv/t/content-loading-error/105456/2 "2015-06-07T16:23:46Z")
Looks like your PMS not accepting requests from outside your computer... need more info like local IP addresses and log. ---
**Author:** ![murats19](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@murats19](https://forums.plex.tv/u/murats19)\ **Post date:** [June 7, 2015, 4:30pm UTC](https://forums.plex.tv/t/content-loading-error/105456/3 "2015-06-07T16:30:40Z")
@baa thanks for reply.  where is the log file? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 7, 2015, 6:34pm UTC](https://forums.plex.tv/t/content-loading-error/105456/4 "2015-06-07T18:34:01Z")
Typically in the PlexConnect installation directory, called PlexConnect.log. Setting loglevel=High in Settings does help figuring out most issues as well. See also: [https://forums.plex.tv/topic/69410-read-before-posting/](https://forums.plex.tv/topic/69410-read-before-posting/) ---
**Author:** ![murats19](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@murats19](https://forums.plex.tv/u/murats19)\ **Post date:** [June 7, 2015, 8:07pm UTC](https://forums.plex.tv/t/content-loading-error/105456/5 "2015-06-07T20:07:21Z")
here is log file [https://fnpaste.com/Qnq9](https://fnpaste.com/Qnq9) ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 7, 2015, 8:16pm UTC](https://forums.plex.tv/t/content-loading-error/105456/6 "2015-06-07T20:16:52Z")
aTV: 192.168.0.10 PlexConnect: 192.168.0.12 PMS: 192.168.56.1 PMS seems to live in a different subnet - that way aTV might not be able to access data directly. Should PlexConnect/PMS run on the same machine? Do you have multiple network cards installed - like LAN and WiFi? ---
**Author:** ![murats19](https://avatars.discourse-cdn.com/v4/letter/m/ee59a6/32.png) [@murats19](https://forums.plex.tv/u/murats19)\ **Post date:** [June 7, 2015, 8:53pm UTC](https://forums.plex.tv/t/content-loading-error/105456/7 "2015-06-07T20:53:30Z")
@Baa i did disable other network connections ([http://i.imgur.com/PNMGFbl.png](http://i.imgur.com/PNMGFbl.png)) and now it works! thanks!! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 6:59pm UTC](https://forums.plex.tv/t/content-loading-error/105456/8 "2020-01-08T18:59:26Z")