# Control acces **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [September 4, 2019, 12:02pm UTC](https://forums.plex.tv/t/control-acces/456808 "2019-09-04T12:02:38Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![ddamien53](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@ddamien53](https://forums.plex.tv/u/ddamien53)\ **Post date:** [September 4, 2019, 12:02pm UTC](https://forums.plex.tv/t/control-acces/456808/1 "2019-09-04T12:02:38Z")
Server Version#: 1.16.6.1592 Hello, Voila for several weeks, my Remote Access is not working properly, I followed the instructions to configure my router (Orange LiveBox). As soon as I activate this it turns off a few seconds later. As soon as I want to use Plex on my Ipad or my Iphone I am not totally connected to the server. Need help thank you !!! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 4, 2019, 12:07pm UTC](https://forums.plex.tv/t/control-acces/456808/2 "2019-09-04T12:07:09Z")
Have you checked if you really cannot access your server from your phone/tablet while they’re outside your home network? The status indicator is known to be off / out of sync. If you cannot access your content… Can you access the public IP / port of your router from outside your home network, e.g. using a service like [canyouseeme.org](http://canyouseeme.org) ? ---
**Author:** ![ddamien53](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@ddamien53](https://forums.plex.tv/u/ddamien53)\ **Post date:** [September 4, 2019, 1:23pm UTC](https://forums.plex.tv/t/control-acces/456808/3 "2019-09-04T13:23:12Z")
Yes I have access by being outside my network but in limited connection. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 4, 2019, 5:21pm UTC](https://forums.plex.tv/t/control-acces/456808/4 "2019-09-04T17:21:58Z")
In that case you might want to have a look at the troubleshooting section of the related support article: [https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) The indirect connection tends to be an indicator for some incomplete/incorrect configuration in your remote access setup. ---
**Author:** ![ddamien53](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@ddamien53](https://forums.plex.tv/u/ddamien53)\ **Post date:** [September 4, 2019, 9:02pm UTC](https://forums.plex.tv/t/control-acces/456808/5 "2019-09-04T21:02:32Z")
there is not a video tutorial to explain? because not including the explanation ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 4, 2019, 9:10pm UTC](https://forums.plex.tv/t/control-acces/456808/6 "2019-09-04T21:10:28Z")
No video tutorials as Plex cannot know every possible router and how to configure them. The article describes how the relay/indirect connection works and links to other information e.g. on how to troubleshoot your remote access. [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 3, 2019, 12:02pm UTC](https://forums.plex.tv/t/control-acces/456808/7 "2019-12-03T12:02:43Z")
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