# Conversion failed. The transcoder crashed or failed to start up.

**URL:** <https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884>\
**Category:** General Discussions\
**Created:** [April 8, 2018, 1:44pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884 "2018-04-08T13:44:43Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [April 9, 2018, 10:58am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884/2 "2018-04-09T10:58:26Z")

</div>

> @Osyx said:  
> Getting this error when trying to watch movies on my Samsung TV (Tizen 2.4.0) with the Plex app (3.2.2) and a Win 10 x64 server (v 1.12.1.4885 but an older version as well). My friend with basically the same model of TV and my server can load the content OK.  
> Appreciate any help, logs included.

I can see this error

```auto
Apr 08, 2018 14:59:34.602 [8280] ERROR - Couldn't find the file to stream: H:\Media\Movies\The Bourne Supremacy (2004)\The Bourne Supremacy (2004) HEVC-1080p AAC-6ch.en.srt

```

Did you rename or remove a subtitles srt file ?

Try to do Analyze Media and then see if it resolves it. If not, follow the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) sequence  
See [https://support.plex.tv/articles/200289336-analyze-media/](https://support.plex.tv/articles/200289336-analyze-media/)  
and [http://forums.plex.tv/discussion/277433/the-plex-dance#latest](http://forums.plex.tv/discussion/277433/the-plex-dance#latest)

---

_[View the full topic](https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884)._