# Conversion failed. The transcoder crashed or failed to start up.

**URL:** <https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884>\
**Category:** General Discussions\
**Created:** [April 8, 2018, 1:44pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884 "2018-04-08T13:44:43Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Osyx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/osyx/32/232670_2.png) [@Osyx](https://forums.plex.tv/u/Osyx)\
**Post date:** [April 12, 2018, 1:14pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-crashed-or-failed-to-start-up/231884/3 "2018-04-12T13:14:31Z")

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> @sa2000 said:
> 
> I can see this error
> 
> ```auto
> Apr 08, 2018 14:59:34.602 [8280] ERROR - Couldn't find the file to stream: H:\Media\Movies\The Bourne Supremacy (2004)\The Bourne Supremacy (2004) HEVC-1080p AAC-6ch.en.srt
> 
> ```
> 
> Did you rename or remove a subtitles srt file ?
> 
> Try to do Analyze Media and then see if it resolves it. If not, follow the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) sequence  
> See [https://support.plex.tv/articles/200289336-analyze-media/](https://support.plex.tv/articles/200289336-analyze-media/)  
> and [http://forums.plex.tv/discussion/277433/the-plex-dance#latest](http://forums.plex.tv/discussion/277433/the-plex-dance#latest)  
> That worked, thank you!

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