# Conversion failed. The transcoder exited due to an error

**URL:** <https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/745034>\
**Category:** General Discussions\
**Tags:** managed-accounts, ios-legacy, plex-web, smart-tv\
**Created:** [September 21, 2021, 7:09pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/745034 "2021-09-21T19:09:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![labchic6](https://avatars.discourse-cdn.com/v4/letter/l/6de8d8/32.png) [@labchic6](https://forums.plex.tv/u/labchic6)\
**Post date:** [September 21, 2021, 7:09pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/745034/1 "2021-09-21T19:09:20Z")

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Hi! I have seen this on the forums, but none work for me as I am a managed user/stream off my friends server and am having this issue. Logs are attached. I get this on my phone, my iPad, my computer - anytime I try to stream 4K movies. Normal TV shows stream fine off the same server. Processing: PlexTranscoderErrorLog.docx…  
[PlexTranscoderErrorLog.zip](https://forums.plex.tv/uploads/short-url/mo3Xb0ZRjHMFw4bR3vnnqwOR264.zip) (25.8 KB)  
Thank you for your help!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 20, 2021, 7:10pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/745034/2 "2021-12-20T19:10:02Z")

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