# Conversion failed. The transcoder exited due to an error
**URL:** https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980
**Category:** General Discussions
**Tags:** server-windows, chromecast
**Created:** [October 3, 2021, 1:35pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980 "2021-10-03T13:35:59Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@JRK](https://forums.plex.tv/u/JRK)
#### Post date: [October 3, 2021, 1:35pm UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/1 "2021-10-03T13:35:59Z")
Hello everyone,
Starting today I have had this error when I try to play some content. “Conversion failed. The transcoder exited due to an error.” Nothing has been changed within PMS since this is happening. I’m running the latest PMS and W10.
I don’t know how to fix this. Any ideas?
Jordi
[Plex Media Server Logs\_2021-10-03\_15-44-10.zip](https://forums.plex.tv/uploads/short-url/5HaB6xHFOcDdsVyI8NTNK1GJ7vz.zip) (6.6 MB)
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### Author:  [@JRK](https://forums.plex.tv/u/JRK)
#### Post date: [October 4, 2021, 5:24am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/2 "2021-10-04T05:24:39Z")
Heey guys, anyone able to assist? Maybe someone from the Plex staff? I’m desperately looking for a solution since I’m not able to watch any content on any device.
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### Author:  [@kfort](https://forums.plex.tv/u/kfort)
#### Post date: [October 4, 2021, 5:56am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/3 "2021-10-04T05:56:20Z")
Are you using subtitles? If so more than likely hitting the bug that crashes the transcoder. There is an open thread in here any that one.
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### Author:  [@JRK](https://forums.plex.tv/u/JRK)
#### Post date: [October 4, 2021, 9:16am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/4 "2021-10-04T09:16:11Z")
Yes, I’m using subs. Can you point me to that topic? Curious if there’s a workaround other than turning of subs.
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### Author:  [@kfort](https://forums.plex.tv/u/kfort)
#### Post date: [October 13, 2021, 2:43am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/6 "2021-10-13T02:43:47Z")
> [@Plex does not support WebVTT subtitles](https://forums.plex.tv/t/plex-does-not-support-webvtt-subtitles/742328):
>
> Server Version#: 1.24.2.4973 Player Version#: latest Web/Apps As soon my MKV files contain WebVTT subtitles, the Plex server simply can’t open/decode the file. Could you add support for WebVTT please?
This is it
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 11, 2022, 2:44am UTC](https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error/747980/7 "2022-01-11T02:44:28Z")
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