# Converting (MKV MKV)

**URL:** <https://forums.plex.tv/t/converting-mkv-mkv/848971>\
**Category:** Plex Media Server\
**Tags:** server-linux, roku\
**Created:** [July 31, 2023, 12:03am UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971 "2023-07-31T00:03:50Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![SpaceChef](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@SpaceChef](https://forums.plex.tv/u/SpaceChef)\
**Post date:** [July 31, 2023, 12:03am UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/1 "2023-07-31T00:03:51Z")

</div>

I recnely encoded all of my library to HEVC and noticed they all show up as the container being converted from MKV to MKV. I scrubbed all of the subs out but cant figure out why.

```
Product
Plex for Roku
Player
Living Room Roku
Quality
Original (2.0 Mbps)

Stream
Direct Stream
Container
Converting (MKV MKV)
Video
Direct Stream (HEVC 1080p)
Audio
Direct Stream (English - AAC Stereo)
Subtitle
None

Bandwidth
2.3 Mbps

```

Version 1.32.4.7195  
Version 4.108.0  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
[MediaInfo.txt](https://forums.plex.tv/uploads/short-url/rm4J0qJNvAFX7bkao5uXVV9Kegn.txt) (6.4 KB)

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 31, 2023, 8:06am UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/2 "2023-07-31T08:06:56Z")

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> [@SpaceChef](#):
>
> ```auto
> Original (2.0 Mbps)
> 
> ```

> [@SpaceChef](#):
>
> `2.3 Mbps`

The bandwidth limit is lower than what the HEVC file is requiring. Thus, transcoding ensues.

---

<div class="post-metadata">

**Author:** ![SpaceChef](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@SpaceChef](https://forums.plex.tv/u/SpaceChef)\
**Post date:** [July 31, 2023, 2:59pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/3 "2023-07-31T14:59:15Z")

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Thank you for the reply. It peculiar though as the upload speed is set o 1000mbps and remote limit is set to max on the server side. On the client side it set to max (original) during playback. Is there something else I should adjust? The server is on fios running at 800mbps so its not a network limitation that im aware of

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 31, 2023, 3:06pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/4 "2023-07-31T15:06:10Z")

</div>

Enable [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1),  
stop and restart the server  
play the file again  
stop after 1 minute  
fetch [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

---

<div class="post-metadata">

**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [July 31, 2023, 3:17pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/5 "2023-07-31T15:17:55Z")

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Do you have this setting in your Roku?

 ![IMG_20230329_142402](https://global.discourse-cdn.com/plex/original/4X/8/9/4/8949274ce769477d81d240b4df732873d4a08b94.jpeg)

That workaround is due to AAC audio, so it’s converting mkv to mkv as a direct stream instead of direct play

If you have that setting, untick the box and try it again

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<div class="post-metadata">

**Author:** ![SpaceChef](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@SpaceChef](https://forums.plex.tv/u/SpaceChef)\
**Post date:** [July 31, 2023, 4:38pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/6 "2023-07-31T16:38:43Z")

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This switched it immediately, thank you for the response. Never even thought to look at that setting.

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<div class="post-metadata">

**Author:** ![SpaceChef](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@SpaceChef](https://forums.plex.tv/u/SpaceChef)\
**Post date:** [July 31, 2023, 4:39pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/7 "2023-07-31T16:39:28Z")

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Thanks again for helping, the aac stutter setting was my issue.

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<div class="post-metadata">

**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [July 31, 2023, 5:00pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/8 "2023-07-31T17:00:28Z")

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I have encountered this problem with several of the Roku’s connected to my server. This causes a direct stream and, in many cases, causes the audio to transcode when it isn’t necessary

This think was due to an audio sync problem that was fixed long ago in a Roku or Plex update

I have this setting disabled on at least 4 different model Roku’s and haven’t had any problem playing 1,000’s of files with AAC audio over the last year and half

I think someone needs to raise this issue internally. At the very least this setting does not need to be enabled by default

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<div class="post-metadata">

**Author:** ![SpaceChef](https://avatars.discourse-cdn.com/v4/letter/s/90db22/32.png) [@SpaceChef](https://forums.plex.tv/u/SpaceChef)\
**Post date:** [July 31, 2023, 6:30pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/9 "2023-07-31T18:30:29Z")

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I recall enabling or verifying it was enabled a while ago when first starting the server due to AV sync issues, hoping it would help. But I fixed that with better Av encoding and reading Rokus audio capabilities, and never thought to disable it.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 29, 2023, 6:31pm UTC](https://forums.plex.tv/t/converting-mkv-mkv/848971/10 "2023-10-29T18:31:25Z")

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