# Couldn't retrieve the play queue for this item. Please try again
**URL:** https://forums.plex.tv/t/couldnt-retrieve-the-play-queue-for-this-item-please-try-again/786955
**Category:** Plex Players
**Tags:** apple-tv
**Created:** [April 8, 2022, 1:44am UTC](https://forums.plex.tv/t/couldnt-retrieve-the-play-queue-for-this-item-please-try-again/786955 "2022-04-08T01:44:19Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@johnkatez](https://forums.plex.tv/u/johnkatez)
#### Post date: [April 8, 2022, 1:44am UTC](https://forums.plex.tv/t/couldnt-retrieve-the-play-queue-for-this-item-please-try-again/786955/1 "2022-04-08T01:44:19Z")
Server Version#: 1.25.9.5673
Player Version#: 4.78.4
I have been having this issue consistency for months. It happens on all media types, and has spanned across multiple versions of player versions and server versions. It seems to happen most on the Plex app on Apple TV devices, I don’t see it as much when I use my NVIDIA shield Plex app and never if I use a third-party app like Infuse. Any idea why? Any way to fix this? I’ve love to try some of the new Plex features but when I can’t play my media, I get frustrated and use Infuse.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 7, 2022, 1:45am UTC](https://forums.plex.tv/t/couldnt-retrieve-the-play-queue-for-this-item-please-try-again/786955/2 "2022-07-07T01:45:10Z")
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