# Couple questions about Plex app on multiple devices **URL:** \ **Category:** General Discussions\ **Created:** [March 6, 2021, 2:16am UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420 "2021-03-06T02:16:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bcemail](https://avatars.discourse-cdn.com/v4/letter/b/bb73d2/32.png) [@bcemail](https://forums.plex.tv/u/bcemail)\ **Post date:** [March 6, 2021, 2:16am UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420/1 "2021-03-06T02:16:31Z")
OK, I’ve got the server on my PC, and I currently use the app on my Sony TV and my iPhone (paid the $4.99). Today, my daughter tried to use Plex on her iPad. First, we went to the website and signed on there. It prompted us to enter the 4 digit code shown on the app. Which app?! I opened the one on my phone, the Windows app, and logged in to the web server on my PC. I didn’t see a code anywhere. Where is it supposed to be? Then, I decided to just buy the app on her iPad. I clicked upgrade, then got the message like “someone else in your family has bought the app so you don’t have to” (she is on my shared Apple family plan). I clicked OK, but then got a message that something had gone wrong, and was back to where I started. Not sure where to go from here. Can someone help me out? Tried everything I could think of. Thanks! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [March 6, 2021, 3:41am UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420/2 "2021-03-06T03:41:52Z")
> [@bcemail](#): > > Today, my daughter tried to use Plex on her iPad. First, we went to the website and signed on there. It prompted us to enter the 4 digit code shown on the app. Which app?! I opened the one on my phone, the Windows app, and logged in to the web server on my PC. I didn’t see a code anywhere. Where is it supposed to be? if you are using a web browser and going to [https://app.plex.tv](https://app.plex.tv) and are seeing this. ![Plex](https://global.discourse-cdn.com/plex/original/3X/4/d/4defc71f12ee9a72e7ed05be69b19d9203319977.png) Then you need to enter your account pin which is whatever you set to to be in your users and Sharing settings where it says ( set/edit PIN) ( It is not going to display the code, you have to know it.) if you have a PIN set there will a green lock icon next to your name. if you do not it will be a grey open lock icon. ![Plex](https://global.discourse-cdn.com/plex/original/3X/2/7/272f5d68fd23f3804cef93ee2364fdeb7b95a786.png) > [@bcemail](#): > > Then, I decided to just buy the app on her iPad. I clicked upgrade, then got the message like “someone else in your family has bought the app so you don’t have to” (she is on my shared Apple family plan). There should be a button to “restore purchases” see here. after that then you need to sign in and then switch to her account (assuming her account is a “managed” user) [https://support.plex.tv/articles/218697747-can-i-use-the-in-app-purchase-with-family-sharing/](https://support.plex.tv/articles/218697747-can-i-use-the-in-app-purchase-with-family-sharing/) ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [March 6, 2021, 1:53pm UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420/3 "2021-03-06T13:53:50Z")
> [@bcemail](#): > > First, we went to the website and signed on there. It prompted us to enter the 4 digit code shown on the app. Which web site? It sounds like you went to [http://plex.tv/link](http://plex.tv/link) You only need to go there when a Plex app requests it to verify your account. If that were the case the app would have displayed the required 4 character code. ![20210306_095500](https://global.discourse-cdn.com/plex/original/3X/0/5/057ce510cf0f881063aef2891885f031f1481ea6.jpeg) ---
**Author:** ![bcemail](https://avatars.discourse-cdn.com/v4/letter/b/bb73d2/32.png) [@bcemail](https://forums.plex.tv/u/bcemail)\ **Post date:** [March 6, 2021, 8:42pm UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420/4 "2021-03-06T20:42:32Z")
I think at first I was doing the wrong thing trying to watch through the Safari browser on her iPad. I found another thread and that pointed me to the “Launch” button on the menu under my account. That seems to be working now without the need for any PIN. I think the PIN was trying to link my account with some other device, which I wasn’t doing. > There should be a button to “restore purchases” see here. after that then you need to sign in and then switch to her account (assuming her account is a “managed” user) I hadn’t noticed you could scroll down on that screen! I clicked Restore Purchase and it said that it couldn’t find a purchase. I tried the purchase thing again and got “Uh-oh” again. But then I tried to play a movie and it worked, and I’m not getting the pop-up after 30 seconds or whatever, so maybe somehow it worked?! I don’t know, but I guess I’ll go with it for now. Thanks for the help! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 4, 2021, 8:43pm UTC](https://forums.plex.tv/t/couple-questions-about-plex-app-on-multiple-devices/697420/5 "2021-06-04T20:43:20Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.