Crash CE-34878-0

playstation

#2

Doing a google search for that error suggests that if not corrupt app data, it is something corrupt in system software and you need to resintall the PS4 completely like if you installed a new HD

If you can turn on network logging in the app settings then reproduce. the logs will be sent to us and hopefully we can see if anything the app was doing in particular might have cause it. ( because it is crashing the last few log lines might not get to us but hopefully it should )


#3

@BigWheel I am experiencing the same problem. Can you please explain further how to set network logging up?
Is it on the PS4 side or the Plex server side?

Cheers


#4

Have we heard anything else on this. I've been experience PS4 Plex crashes daily for the past many months. Would be great if we could figure out how to fix this.


#5

PS4 with Plex client 2.5.7
The client crashes when exiting a video playback session. If I stop the video at the begining, middle, or end the client always crashes. Doesnt matter what video plays it always crashes.

I have delted and reinstalled Plex client and same crash


#6

Debug logs:

May 03, 2016 15:06:42:671 [9736] DEBUG - Request: [127.0.0.1:64156] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=16703 (6 live)
May 03, 2016 15:06:42:671 [9736] DEBUG - HLS segment range: 0 - 87; average bitrate: 1.17 Mbps (segment size min/avg/max: 0.6/1.2/2.1)
May 03, 2016 15:06:42:671 [9736] DEBUG - We want 7 segments ahead, last returned was 77 and max is 87.
May 03, 2016 15:06:42:671 [9736] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
May 03, 2016 15:06:42:671 [2892] DEBUG - Completed: [127.0.0.1:64156] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=16703 (6 live) 0ms 305 bytes 206
May 03, 2016 15:06:43:218 [2172] DEBUG - Request: [127.0.0.1:64164] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=18824 (6 live)
May 03, 2016 15:06:43:218 [2172] DEBUG - HLS segment range: 0 - 87; average bitrate: 1.17 Mbps (segment size min/avg/max: 0.6/1.2/2.1)
May 03, 2016 15:06:43:218 [2172] DEBUG - We want 7 segments ahead, last returned was 77 and max is 87.
May 03, 2016 15:06:43:218 [2172] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
May 03, 2016 15:06:43:218 [2892] DEBUG - Completed: [127.0.0.1:64164] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=18824 (6 live) 0ms 305 bytes 206
May 03, 2016 15:06:43:779 [8860] DEBUG - Request: [127.0.0.1:64165] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=14847 (6 live)
May 03, 2016 15:06:43:780 [8860] DEBUG - HLS segment range: 0 - 87; average bitrate: 1.17 Mbps (segment size min/avg/max: 0.6/1.2/2.1)
May 03, 2016 15:06:43:780 [8860] DEBUG - We want 7 segments ahead, last returned was 77 and max is 87.
May 03, 2016 15:06:43:780 [8860] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
May 03, 2016 15:06:43:780 [5176] DEBUG - Completed: [127.0.0.1:64165] PUT /video/:/transcode/session/2p1zot7yy3g/progress?progress=24.6&size=-22&remaining=14847 (6 live) 0ms 305 bytes 206
May 03, 2016 15:06:43:964 [4892] DEBUG - Request: [127.0.0.1:64168] PUT /:/prefs?AwayModeSupported=0&logDebug=0 (7 live) GZIP
May 03, 2016 15:06:43:964 [4892] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
May 03, 2016 15:06:43:964 [4892] DEBUG - Auth: Came in with a super-token, authorization succeeded.
May 03, 2016 15:06:43:965 [1912] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
May 03, 2016 15:06:43:965 [1912] DEBUG - HTTP requesting GET https://plex.tv/servers/dfe03316dcd345e0176265a1a27b7dfc6fe38d41/access_tokens.xml?includeProfiles=1&auth_token=xxxxxxxxxxxxxxxxxxxx
May 03, 2016 15:07:02:188 [8260] INFO - Killing PlexScriptHost.exe process with pid 4252


#7

All LOGS directory in ZIP


#8

Crash occurs when exiting the Plex client during playback of any video file
Happens at 15:06 and I exited the Plex server at 15:07

Unistalled (deleted) the plex client and reinstalled from playstore
Still crashes.
Plex server is up to date.

This only occurs on PS4. The Android, XBOX 360, XBOX ONE, and ROKU clients don't crash


#9

Any fix yet? This is happening really often....


#10

I've just did a backup of game saves to the cloud, FULL INITIALIZATION of my ps4.
Signed in, installed ONLY PLEX......still getting this error in the menu constantly.
Plex is claimed to work on PS4.......but it doesn't.
Does anybody care to address this?


#11

Same here in the last days.


#12

Glad it's not just me, absolutely frustrating the hell out of me at the moment! (wouldn't be so bad of plex auto played the next episode for binge watching)


#13

Hi everyone, I'm a user like yourselves - primarily Plexweb and android but do use the Playstation app on occasion. I've touched base with the admin team and the official word from the developer team is.
"That's an out of memory crash in PS4. PS4 doesn't page memory to disk when it runs out it just crashes. By default we get around 230 MB of ram, in our new release they will give us up to 300mb and we have also fixed some of their leaks so it should get better once we get the release out."
Working with Playstation's QA makes it hard for them to give us any sort of definitive timeframe for the fix. It's possible it could be June before the next release.
Mark


#14

Well thanks, it's good to hear that at least someone is looking at it.


#15

Sorry for double post. The image didn’t upload in the first one

I’d like to add

This doesn’t happen when I’m playing media from other servers than my own.


#16

Please see https://forums.plex.tv/discussion/219461/platform-update-for-ps4


#17

I have ran many lab networks testing this error. I HAVE CONFIRMED, this is most likely a error due to a differnt pc on your network running torrent software, even with bandwidth throttled down, it appears many ports are opened, and cause network errors. Not due to lack of bandwidth.

Setup your torrent box on a seperate internet, or isolate it into a diffrent subgroup or ip network via netmask … the second requires a bit of experiance, … easier to get a second internet source, or do not download movies while watching plex on same network


#18

Plex crashes and the PS4 gives me this error code nearly every time I pause some video content and wait a couple of minutes. I’m running the latest Plex app. This has been happening for a while now. Getting pretty sick of it.


#19

I am also having this error on the PS4 app. So far I have turned everything off and back on again, cleared room on my hard drives, turned off my torrent software and reset my PS4 by using the Initialize PS4 option and enabled DLNA. The error went away for awhile after I reset the PS4 but came back again a few days later. Media Player works fine, but I am missing that sweet Plex interface :(. If any logs are needed please let me know!


#20

Still happening on a regular basis. Running Plex 1.6.1.3722.


#21

I’m getting the same error code CE-34878-0 after my Plex crashes. This is happening multiple times a day now.