# Crash Uploader not starting

**URL:** <https://forums.plex.tv/t/crash-uploader-not-starting/640051>\
**Category:** Plex Media Server\
**Tags:** server-truenas\
**Created:** [October 5, 2020, 2:31am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051 "2020-10-05T02:31:44Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dsm1212](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@dsm1212](https://forums.plex.tv/u/dsm1212)\
**Post date:** [October 5, 2020, 2:31am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051/1 "2020-10-05T02:31:44Z")

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Server Version#: 1.20.1.3252  
Player Version#: N/A

I notice in my system log (readynas) this on system boot. Any idea what’s wrong?

Oct 04 11:01:33 warehouse6 sh[3226]: Error in command line:the argument for option ‘–device’ should follow immediately after the equal sign  
Oct 04 11:01:33 warehouse6 sh[3226]: Crash Uploader options (all are required):  
Oct 04 11:01:33 warehouse6 sh[3226]: --directory arg Directory to scan for crash reports  
Oct 04 11:01:33 warehouse6 sh[3226]: --serverUuid arg UUID of the server that crashed  
Oct 04 11:01:33 warehouse6 sh[3226]: --userId arg User that owns this product  
Oct 04 11:01:33 warehouse6 sh[3226]: --platform arg Platform string  
Oct 04 11:01:33 warehouse6 sh[3226]: --platformVersion arg Platform version string  
Oct 04 11:01:33 warehouse6 sh[3226]: --vendor arg Vendor string  
Oct 04 11:01:33 warehouse6 sh[3226]: --device arg Device string  
Oct 04 11:01:33 warehouse6 sh[3226]: --model arg Device model string  
Oct 04 11:01:33 warehouse6 sh[3226]: --sentryUrl arg Sentry URL to upload to  
Oct 04 11:01:33 warehouse6 sh[3226]: --sentryKey arg Sentry Key for the project  
Oct 04 11:01:33 warehouse6 sh[3226]: --version arg Version of the product  
Oct 04 11:01:33 warehouse6 sh[3226]: --allowRetries arg Whether we will allow retries

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<div class="post-metadata">

**Author:** ![dsm1212](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@dsm1212](https://forums.plex.tv/u/dsm1212)\
**Post date:** [October 10, 2020, 2:46am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051/2 "2020-10-10T02:46:01Z")

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No response. Is it possible this is not related to plex? I thought it was because 3226 happened to be the plex pid when I found this.

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<div class="post-metadata">

**Author:** ![dsm1212](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@dsm1212](https://forums.plex.tv/u/dsm1212)\
**Post date:** [November 3, 2020, 3:02am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051/3 "2020-11-03T03:02:37Z")

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Is there a way with debug logging maybe to get the command printed out with the error?

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<div class="post-metadata">

**Author:** ![dsm1212](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@dsm1212](https://forums.plex.tv/u/dsm1212)\
**Post date:** [November 3, 2020, 3:14am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051/4 "2020-11-03T03:14:44Z")

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I didn’t notice with the first batch I deleted, but I notice with the the crash folders I have right now that the files were all 0 bytes. So they were not “good” crash dumps. Maybe that causes this issue?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 1, 2021, 3:14am UTC](https://forums.plex.tv/t/crash-uploader-not-starting/640051/5 "2021-02-01T03:14:57Z")

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