# Crashing while scrolling episodes on Nvidia Shield **URL:** \ **Category:** Plex Players\ **Tags:** server-linux, server-docker, android-tv\ **Created:** [May 12, 2023, 9:01pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912 "2023-05-12T21:01:10Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [May 12, 2023, 9:01pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/1 "2023-05-12T21:01:10Z")
Hi Guys, not sure if this is the correct forum I’m facing a bit of an issue with my Plex client on Nvidia Shield. While I am scrolling through a tv show’s episode list, the app crashes. If I select a tv/movie, the app crashes. This only happens on the shield, all other devices do not have this issue. If I long press on a movie and hit play, it will play. If I press continue watching, the show/movie will play. But navigating to Movie/Tv → Library → select show/movie → crash Server - Truenas scale → Truenas Scale official Plex server app Debugging - Shield PRO - factory reset nvidia shield, mutiple times, reinstall client, uninstall server app Server - complete recreation of the docker container, fresh install, new image The WTF part: I created a new server with a brand new plex account → absolutely no issues Is this an issue with my account? I have plex pass and the account has existed since ~2018 Attaching logs [Plex Media Server Logs\_2023-05-10\_10-56-33 2.zip](https://forums.plex.tv/uploads/short-url/ikSLpVkQio4GHO141N9jL6Pmmaw.zip) (4.3 MB) One error that shows up in the client network logs occasionally during a crash ```auto 05-10 17:37:40.961 i: [UpdateChannelsJob] Syncing programs for Watch Next channel 05-10 17:37:42.657 e: An exception occurred: java.lang.IllegalArgumentException: Volume tv not found 05-10 17:37:42.657 e: Stacktrace: java.lang.IllegalArgumentException: Volume tv not found at android.database.DatabaseUtils.readExceptionFromParcel(DatabaseUtils.java:172) at android.database.DatabaseUtils.readExceptionWithFileNotFoundExceptionFromParcel(DatabaseUtils.java:153) at android.content.ContentProviderProxy.openTypedAssetFile(ContentProviderNative.java:781) at android.content.ContentResolver.openTypedAssetFileDescriptor(ContentResolver.java:1983) at android.content.ContentResolver.openAssetFileDescriptor(ContentResolver.java:1798) at android.content.ContentResolver.openFileDescriptor(ContentResolver.java:1631) at android.content.ContentResolver.openFileDescriptor(ContentResolver.java:1578) at android.app.ActivityThread$AndroidOs.openDeprecatedDataPath(ActivityThread.java:7510) at android.app.ActivityThread$AndroidOs.access(ActivityThread.java:7542) at java.io.UnixFileSystem.checkAccess(UnixFileSystem.java:281) at java.io.File.exists(File.java:815) at dp.h$a.a(SourceFile:95) at dp.v$a.a(SourceFile:39) at dp.n$a.c(SourceFile:81) at dp.n$a.d(SourceFile:54) at com.plexapp.plex.preplay.j.r(SourceFile:91) at bp.n.l(SourceFile:23) at bp.n.a(Unknown Source:0) at bp.g.invoke(Unknown Source:13) at xn.b$h.invokeSuspend(Unknown Source:14) at kotlin.coroutines.jvm.internal.a.resumeWith(SourceFile:12) at kotlinx.coroutines.c1.run(SourceFile:119) at android.os.Handler.handleCallback(Handler.java:938) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:223) at android.app.ActivityThread.main(ActivityThread.java:7668) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947) Suppressed: kotlinx.coroutines.a1: [y2{Cancelling}@e820d38, Dispatchers.IO]`Preformatted text` type or paste code here ``` ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2023, 9:38pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/2 "2023-05-12T21:38:27Z")
Thanks for the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) but PLEASE TURN VERBOSE OFF. (it’s as annoying as me typing in all caps 🤣 ) we lose more data than we keep with VERBOSE on. Can you turn it off, SAVE the change, recreate , then download and attach the new ZIP file ? ---
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [May 12, 2023, 10:05pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/4 "2023-05-12T22:05:41Z")
haha, I understand, these logs are from the new server so its not 100% the same as before. But the crashing still remains the same. I highly recommend looking at the file PLEX\_CLIENT\_LOG, which is the network logging from the Shield plex app [Plex Media Server Logs\_2023-05-12\_18-01-24 2.zip](https://forums.plex.tv/uploads/short-url/7Z7u3cdX5aZXlzYlxrjoNTPCUSA.zip) (2.6 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2023, 10:43pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/5 "2023-05-12T22:43:58Z")
That’s a juicy one 🐛 Submitting to the Android team ---
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [May 12, 2023, 10:59pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/6 "2023-05-12T22:59:30Z")
Is there a link I can follow along with? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2023, 12:09am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/7 "2023-05-13T00:09:34Z")
no. bug tracking is internal, sorry you can track the release notes The android team is very good at documenting fixes. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2023, 12:16am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/8 "2023-05-13T00:16:32Z")
I need to fill in more details. What are the steps to reproduce. When does it fail? Is it hard crash ?? ---
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [May 13, 2023, 1:01am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/9 "2023-05-13T01:01:47Z")
Basic installation select TV shows in the side panel → Library → select tv show → select season → you will see which episodes are available Within 10 seconds the app will crash ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 13, 2023, 1:10am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/10 "2023-05-13T01:10:41Z")
Thank you! In their release announcements, they often reference a ticket number. For this one: `#25633` ---
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [May 17, 2023, 9:59pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/11 "2023-05-17T21:59:48Z")
Just wanted to ask, what’s so juicy about my issue? My developer’s brain is getting a little restless trying to understand the issue Or is there anything in the release notes that I can keep an eye for so I know my issue is resolved ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 17, 2023, 10:36pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/12 "2023-05-17T22:36:20Z")
I like unusual bugs. Most of my days are “It’s broke” (because of something entirely not related to Plex) 🤣 When your issue is resolved, you should see the ticket number in the release notes. ---
**Author:** ![megix159](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@megix159](https://forums.plex.tv/u/megix159)\ **Post date:** [June 17, 2023, 8:48pm UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/13 "2023-06-17T20:48:07Z")
Hey @ChuckPa, I’m having a bit of a hard time finding a ticket reference on the release page. Mind helping me out with a link? A friend of mine who is apart of my server is also facing this same issue now on his shield. So not sure around when this could be fixed ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [June 18, 2023, 1:40am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/14 "2023-06-18T01:40:14Z")
> [@ChuckPa](#): > > #25633 It is still open / unresolved. That’s why you don’t see it in the release notes. I will follow up with them. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 16, 2023, 1:41am UTC](https://forums.plex.tv/t/crashing-while-scrolling-episodes-on-nvidia-shield/840912/15 "2023-09-16T01:41:09Z")
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