# Critical error causing server to be unreachable **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [October 18, 2023, 11:31am UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990 "2023-10-18T11:31:11Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![marcello\_f](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@marcello\_f](https://forums.plex.tv/u/marcello_f)\ **Post date:** [October 18, 2023, 11:31am UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990/1 "2023-10-18T11:31:11Z")
Server Version: 1.32.6.7557-7000 Synology 1821+ With a collection of almost 6000 files, the server after 1/2 days has some critical error and causes the server to be unreachable. Please note that I need to restart Plex server and after I can reach it, through web console and also clients. Here some critical error: 2023-10-11 23:14:55,975 (7f940a9b2b38) : DEBUG (networking:144) - Requesting ‘[http://127.0.0.1:32400/servers](http://127.0.0.1:32400/servers)’ 2023-10-11 23:15:16,212 (7f940a9b2b38) : CRITICAL (runtime:889) - Exception (most recent call last): File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py”, line 843, in handle\_request result = f(\*\*d) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/System.bundle/Contents/Code/peerservice.py”, line 390, in handle\_notify self.update\_servers(required\_attribs=attrs) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/System.bundle/Contents/Code/peerservice.py”, line 195, in update\_servers servers\_el = self.get\_servers\_el() File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/System.bundle/Contents/Code/peerservice.py”, line 165, in get\_servers\_el return XML.ElementFromURL(‘[http://127.0.0.1:32400/servers](http://127.0.0.1:32400/servers)’, cacheTime = 0) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py”, line 344, in ElementFromURL method=method, File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/networkkit.py”, line 67, in \_http\_request req = self.\_core.networking.http\_request(url, \*args, \*\*kwargs) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 352, in http\_request return HTTPRequest(self.\_core, url, data, h, url\_cache, encoding, errors, timeout, immediate, sleep, opener, follow\_redirects, method) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 119, in **init** self.load() File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 159, in load f = self.\_opener.open(req, timeout=self.\_timeout) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 429, in open response = self.\_open(req, data) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 447, in \_open ‘\_open’, req) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 407, in \_call\_chain result = func(\*args) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 1228, in http\_open return self.do\_open(httplib.HTTPConnection, req) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 1201, in do\_open r = h.getresponse(buffering=True) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/httplib.py”, line 1148, in getresponse response.begin() File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/httplib.py”, line 448, in begin version, status, reason = self.\_read\_status() File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/httplib.py”, line 404, in \_read\_status line = self.fp.readline(\_MAXLINE + 1) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/socket.py”, line 480, in readline data = self.\_sock.recv(self.\_rbufsize) timeout: timed out 2023-10-11 23:15:16,278 (7f940a9b2b38) : DEBUG (runtime:924) - Response: [500] 3505 bytes 2023-10-08 18:06:46,370 (7f940a96cb38) : ERROR (networking:197) - Error opening URL ‘[http://resources-cdn.plexapp.com/hashes.json](http://resources-cdn.plexapp.com/hashes.json)’ 2023-10-08 18:06:46,370 (7f940a96cb38) : CRITICAL (runtime:1299) - Exception getting hosted resource hashes (most recent call last): File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py”, line 1291, in get\_resource\_hashes json = self.\_core.networking.http\_request(“[http://resources-cdn.plexapp.com/hashes.json](http://resources-cdn.plexapp.com/hashes.json)”, timeout=5).content File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 243, in content return self. **str** () File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 221, in **str** self.load() File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 159, in load f = self.\_opener.open(req, timeout=self.\_timeout) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 435, in open response = meth(req, response) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 548, in http\_response ‘http’, request, response, code, msg, hdrs) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 473, in error return self.\_call\_chain(\*args) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 407, in \_call\_chain result = func(\*args) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 556, in http\_error\_default raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 404: Not Found 2023-10-08 18:06:43,841 (7f940a96cb38) : CRITICAL (runtime:1128) - Exception in thread named ‘refresh\_servers’ (most recent call last): File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py”, line 1126, in \_start\_thread f(\*args, \*\*kwargs) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/System.bundle/Contents/Code/peerservice.py”, line 169, in refresh\_servers servers\_el = self.get\_servers\_el() File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/System.bundle/Contents/Code/peerservice.py”, line 165, in get\_servers\_el return XML.ElementFromURL(‘[http://127.0.0.1:32400/servers](http://127.0.0.1:32400/servers)’, cacheTime = 0) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py”, line 344, in ElementFromURL method=method, File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/networkkit.py”, line 67, in \_http\_request req = self.\_core.networking.http\_request(url, \*args, \*\*kwargs) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 352, in http\_request return HTTPRequest(self.\_core, url, data, h, url\_cache, encoding, errors, timeout, immediate, sleep, opener, follow\_redirects, method) File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 119, in **init** self.load() File “/volume1/@appstore/PlexMediaServer/Resources/Plug-ins-1cf77d501/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 159, in load f = self.\_opener.open(req, timeout=self.\_timeout) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 435, in open response = meth(req, response) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 548, in http\_response ‘http’, request, response, code, msg, hdrs) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 473, in error return self.\_call\_chain(\*args) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 407, in \_call\_chain result = func(\*args) File “/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py”, line 556, in http\_error\_default raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 503: Service Unavailable ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 18, 2023, 6:21pm UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990/2 "2023-10-18T18:21:40Z")
I’m sorry but this fragment isn’t useful. Would you please do the following? 1. Ensure DEBUG [server logging](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) is enabled (it’s on by default) 2. Restart PMS 3. wait 3 minutes for it to stabilize 4. Recreate the error (I don’t think you’ll need do anything) 5. Download the logs ZIP file (or create a ZIP of the “Logs” directory in the PlexMediaServer shared folder) 6. Attach the ZIP file here ---
**Author:** ![dreamcalledocean](https://avatars.discourse-cdn.com/v4/letter/d/ecae2f/32.png) [@dreamcalledocean](https://forums.plex.tv/u/dreamcalledocean)\ **Post date:** [October 22, 2023, 11:53pm UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990/3 "2023-10-22T23:53:06Z")
Hi Chuck, I also get these errors. When you say there useless, can you give some information about wheres a good place to look for useful information in these logs? Cheers. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 24, 2023, 1:44am UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990/4 "2023-10-24T01:44:58Z")
The fragment is useless because it is without context. If it’s failing this way, the root errors will be manifesting in the main logs This log fragment is not from “Plex Media Server.log”. We always start with “Plex Media Server.log” and then dig deeper into the lower layers (not the reverse) Best logs to provide are 1. DEBUG [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (not VERBOSE logs) 2. Captured right after recreating the problem 3. (Settings - Server - Troubleshooting - Download logs) – That ZIP file will contain all the necessary main and secondary logs. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 22, 2024, 1:45am UTC](https://forums.plex.tv/t/critical-error-causing-server-to-be-unreachable/856990/5 "2024-01-22T01:45:32Z")
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